Customer Service And Sales Representative

EMPLOYMENT OPPORTUNITY
Permanent Full Time, Monday to Friday 8-5pm Salary starting at $22.08 per hour
Customer Service Representative
Our client is an innovative manufacturer of high-end, quality dampers and air control products, committed to excellence and Customer Service. We are looking for a full-time Customer Service and Sales Rep with the same commitment to top quality, who will assist us with projecting this image in the market place. We are not a call center, you are assisting our existing clients with their orders.
Responsibilities
The Customer Service Rep is a member of a team of employees who work closely together. The duties and responsibilities of the Customer Service Rep will include but not be limited to:

• Effectively communicate and provide detailed product information with our French speaking clients up to 50% of the time, and with our English clients the remaining 50%.
• Provide accurate quotations to customers in a timely fashion.
• All information must be accurately transferred from the customers’ written or oral requests to the Sales software.
• Configuration, hardware, accessory and transport requirements are accurately assessed at the time of quotation.
• Provide prompt answers to customer inquiries or directs inquiries to appropriate individuals within the company. • Inquiries are to be directed as outlined in memos and letters pertaining to company procedures.
• Follows up with customers on status of quotations, and updates Sales software to reflect current status.
• Follow-ups are necessary to provide Outside Sales Representatives with current quote status information. This facilitates securing contracts.
• They are also essential to maintaining a meaningful outstanding quote value on the Quotation Status report.
• Uses Sales software to enter orders in an accurate and timely fashion.
• All information must be accurately transferred from the customers’ purchase order to the Sales software.
• Verifies team members’ orders for accuracy.
• Deals with resolving after-sales issues for customers in a thorough and prompt fashion.
• Participates in, or completes ad hoc projects, as they are assigned.

Primary Objective:

• To maintain a positive relationship with the customer, in the role of the primary liaison between the customer and the company, as it pertains to ordering and providing information.
• To contribute to a positive company image as a responsive, front-line service representative.
• To provide accurate order information to be transmitted to the production department. Skills and Qualification:
• Fluency in French and English • Experience in a business/office setting, preferably in a Customer Service capacity
• Attention to details/mechanically inclined
• Ability to multitask and set priorities
• Ability to work independently as well as in a collaborative setting
• Enthusiasm towards understanding clients' requirements and fulfilling them effectively.
• Ability to take direction
• Ability to work in office- not remotely

INDBrockville