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Form of work
SalaryCustomer Service & Sales Associate
Want to drive the horticulture industry forward? Let’s meet.
A.M.A. Horticulture Inc. is a dynamic, solutions-focused distributor that has been serving the
horticulture industry since 1982. Our close-knit team of industry experts understands emerging
trends, opportunities and grower pain points and works alongside our customers to deliver
innovative, custom solutions and cutting-edge products that improve growth and profitability.
We are looking for talented people with a passion for horticulture, an excitement for innovation
and solutions-driven thinking, and a thirst to learn. Sound like you? We want to hear from you!
A.M.A. is in the heart of Canada’s horticulture industry. Windsor-Essex is home to North
America’s largest greenhouse cluster, providing unparalleled opportunity to learn and grow. Our
facilities are located in the thriving yet quaint town of Kingsville, Ontario, Canada’s beautiful
southernmost town, with bustling Windsor and Detroit just 30 minutes away.
Position Overview
A.M.A.’s slogan is “Solutions for your success”. We don’t start with the products, we start by
asking customers about their goals and challenges, and then work with them, our own team,
and our global network to find the right solution. Sometimes, when the solution doesn’t exist,
we’ll make it ourselves. It’s a team effort, and as a member of our team, you’re responsible for
contributing to the overall success of our customers, and of A.M.A.
This a full-time, in-house, entry-level position with possibility of group benefits, group RRPS,
and profit sharing. It is a learning and growth opportunity for a future horticulture industry leader.
Learn about A.M.A.’s culture and values.
Duties & Responsibilities
- Develop a thorough understanding of A.M.A.’s solutions-oriented approach, our business
- Support all aspects of Customer Service, including information gathering, order-taking and
- Work closely with sales team to communicate customer and supplier inquiries and identify
- Assist sales staff with order processing, including data entry to Sage 50 software, online
- Create and manage records (pricing, products, leads, sales, stock, etc.)
- Research and resolve customer requests and issues in a timely and friendly manner
- Monitor horticultural trends and participate in key educational opportunities (e.g. webinars,
- Send out samples and information packages tailored to customer needs
- Support and/or lead special projects
- Support ad hoc duties as needed
Essential Background & Skills
- The ideal candidate possesses a post-secondary degree in Horticulture, Agriculture or
- Experience in hydroponics, greenhouse production, propagation, nursery production, or
- Effective oral and written communication
- Strong ability to use effective listening skills, communicate with clarity, build rapport quickly
and maintain an attitude that conveys respect, assistance, honesty, integrity and
resourcefulness
- Strong ability to research, think critically, problem solve and exercise good judgement when
- Strong ability to multi-task and prioritize effectively in a fast-paced environment
- Strong organizational and time management skills
- Ability to handle confidential information with tact and discretion
- Ability to recognize signals of disgruntled, frustrated or irate customers and respond calmly
- Ability to maintain punctual and regular attendance
- Proficient computer skills – Microsoft Excel, Word, PPT, Outlook, Sage, Zoom
- French, Dutch or Spanish language skills an asset
Applications
Are you ready to join the A.M.A. team and help drive the future of horticulture? Tell us how your
experience and attitude align with our solutions-driven approach to excellent Customer Service.
Applications should include:
- Resume and cover letter detailing your interests, background and experience relevant to the
- Available start date
Please submit applications by email to ama@amahort.com with subject line Customer Service
& Sales Associate.
amahort.com
