Executive Assistant - Customer Care & Aftersales Canada

Job Description

The Opportunity

GM Canada is seeking an experienced candidate to manage the day-to-day administrative, schedule and confidential activities in support of the Direction of Customer Care and Aftersales (General Director, Service Ops Director, Sales and Marketing Director). The candidate will also manage communication and citizenship (volunteering and community outreach) activities for Customer Care and Aftersales.

What you will do

Works independently and with discretion to ensure smooth operation of the Direction of Customer Care and Aftersales which includes calendaring, meeting coordination, travel arrangements, expense reporting and reconciliation.

• Ability to handle confidential materials and situations with professionalism such as the coordination of executive team meetings by preparing and distributing minutes, preparing agenda packages, arranging monthly meeting dates/times/rooms and contacting participants ensuring follow-up on items as needed.

• Able to proactively create and maintain effective workflow and communications with senior leadership team to accomplish the work of the Office which includes the handling of a variety of projects and tasks simultaneously.

• Manages daily phone calls, voice mail, email and in-person inquiries, prioritizing and responding to all requests in a professional, customer-focused and confidential manner.

• Ability to work within a larger team and liaison with other administrative staff to solve a variety of complex and sensitive situations with good judgement.

• Ability to manage special projects including, but not limited to, volunteering activities, All People Meeting coordination

Hybrid: - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite three (3) days a week to the Oshawa and/or Markham offices of General Motors of Canada Company.

Qualifications

• 2+ years of experience in same or similar role.

• Strong organizational, time-management and problem-solving ability.

• Effective at calmly managing multiple priorities simultaneously.

• Demonstrates a high-level of confidentiality with the ability to handle sensitive business information.

• Solid customer-focused interpersonal skills and strong written and verbal communications are essential.

• Computer proficiency in Microsoft Word, Excel, Powerpoint and Outlook.

• Previous Executive Assistant experience, supporting multiple Executives.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.