Executive Assistant / Firm Manager

Location – Remote working + occasional visits to our office in downtown Toronto (~1-2x per month)

Kalra Family Law is a high growth, boutique law firm serving clients in the Greater Toronto Area. We pride ourselves on being proactive and compassionate, and operate with honesty, integrity and empathy. We provide deep legal expertise, while always having our clients’ best interests at heart. We have a track record of delivering excellent results, as evidenced by numerous positive reviews posted by our clients.

Our firm is looking to add a meticulous, highly organized and client-oriented individual to act as our firm/office manager and to provide administrative support to our team. The Executive Assistant/Firm Manager will provide day-to-day support to our founding partner, will manage and drive administrative processes, and will take the lead on client interactions.

The ideal candidate is a highly organized self-starter, looking for a growth opportunity in a flexible working environment. This is an excellent opportunity to build your administrative and client management skillset and grow into a firm management role.

Key responsibilities and tasks

• Managing corresponding with clients (pre-screening for initial consultations, follow-ups, answering questions, etc.)
• Managing the monthly invoicing and billing process, including verifying all time entries, creating invoices and sending them out
• Preparing weekly reports of client billings and outstanding receivables, and following-up with clients on outstanding payments
• General administrative support for the managing partner (e.g., managing calendars, preparing weekly review meetings, filing, etc.)
• Answering phone calls to our general office number during office hours on weekdays (~5 hours per week)
• Developing and building administrative processes for the firm (e.g., client onboarding, client offboarding, file reviews, document management, etc.)
• Depending on skills, potential to manage and drive customer relationship and marketing activities (e.g., content creation / blog posts / social media, website management, CRM)

Qualifications

• Proficient in Microsoft Outlook, Word, Excel
• Extremely organized and able to ruthlessly prioritize in a complex environment
• Understanding of billing and project management systems
• Excellent oral and written communication skills complemented by exceptional interpersonal skills;
• Being proactive and focused on client outcomes
• Quick learner, with good ability to grasp new information;
• Committed to providing excellent customer service;
• Ability to work in a time sensitive environment;
• Meticulous attention to detail and critical thinking skills;
• Teamwork skills complemented by the ability to work independently, and initiative taking;
• Desire to join and help build a winning team.
• Empathy, compassion and integrity
• Passion / interest in family law

We support work-life balance and offer a flexible, remote working environment. Please apply in confidence at careers@kalrafamilylaw.com

Job Type: Full-time

Salary: $44,666.78-$72,133.51 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you able to commute to our office in downtown Toronto 1-2x per month?

Experience:

• Legal: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M5J 2H7