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SalaryOverview:
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
Providing you with the support you need to be at your best
For more information about KPMG in Canada’s Benefits and well-being, click here.Our Values, The KPMG Way:
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
KPMG is looking for an Executive Assistant who can provide support on a range of activities to ensure a high-quality product
What you will do:- Professionally interacts with clients as directed. Action client communications and responds in a timely fashion. Independently action routine enquiries and escalate complex client enquiries to appropriate parties based on knowledge of practice, structure and work processes
- Monitors Partner’s email inbox. Flags and prioritizes emails based on urgency and subject matter at the discretion of the Partner
- Proactively manage the Partner’s calendar, including coordinating schedules for company-related business as well as external boards and other associations, while anticipating and resolving scheduling needs and roadblocks before they arise.Onboard new Clients and update existing Client entities in internal database
- Take responsibility for Partners’ contact management
- Work internal marketing teamfor specific client proposals, RFP, email distribution, client event communications to support the proposal process
- Coordinate and manage the Risk Management workflows/approvals required during the client/engagement acceptance process on behalf of the Engagement Team
- Creates, proofreads and distributes various communications on behalf of the Partners
- Handles routine communications on behalf of Partners and reports on actions taken
- Coordinate scheduling for internal and external client meetings, leadership meetings, and events via Teams and/or in person including logistics, securing meeting space, catering, invitations and RSVPs. Compile, transcribe, and distribute minutes of meetings when required and follows up on action items following the meeting
- Handles domestic and internal travel arrangements and reservations as required, including business visas and other explanation, clarification, and diplomacy. Book hotel accommodations, car rentals/services, restaurant reservations as may be required
- Completes, reconciles, and ensures timely submission of time and expense reports for the Partner
- Assists with onboarding and offboarding activities for new full time and contract staff. Work closely with Human Resources and ITSC to arrange hardware/software resources required prior to the individuals start date
- Manage space and office/workstation assignments for the group
- Initiate and code invoices for external vendors (Coupa)
- Develop and maintain a strong relationship with the Partners in order to anticipate needs and provide timely, proactive support and regular updates
- Responsible for oversight, supervision and support of the administrative team, including performance management, training and process implementation
- College diploma or an equivalent combination of education/experience in administrative assistant skill set Minimum 5 years administration experience
- Good judgment and analytical skills
- Excellent written and communication skills
- Superior organization skills
- Strong interpersonal and relationship management skills. The ability to work as part of the wider team, as well as individually
- Ability to exercise judgement, diplomacy and tact, and display business and political acumen in dealing with varied day-to-day challenges
- Client-first mentality. Ability to provide a high-quality client experience with timely and professional responses
- Effective multi-tasking in a high-pressure environment, with the foresight to plan ahead, anticipate changes, evaluate, interpret, use sound judgment and respond in a proactive manner
- Ability to work under a high degree of independence with minimal supervision
- Excellent attention to detail – has thorough approach to ensure that all details are managed and documented
- Strong critical thinking, judgement and analytical ability
- Ability to anticipate and proactively handle situations
- Advanced skills with MS Office Products, in particular, Microsoft Word, Outlook, Excel, and PowerPoint
- Ability to withhold sensitive and confidential information
- Ability to adapt and respond to a changing environment using creativity and innovation
- Ability to quickly prioritize and resolve critical issues as they arise with urgency
- Team player with a solution/service oriented and “can-do” attitude
Providing you with the support you need to be at your best
For more information about KPMG in Canada’s Benefits and well-being, click here.
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.
