Facility Manager

We welcome you to Apple Self Storage. A growing, dynamic Canadian company. We are looking for an outgoing, engaging and supportive person to people in all different life conditions.The successful candidate must have excellent sales and customer service skills both over the phone and in person, be open to change and have a flexible schedule. Extra hours may be required as necessitated by the business. The successful candidate will be eligible for employee benefits after 3 months of service and eligible for our bonus plan after 1 month of service.

Job Description:
The Site Manager is responsible for the efficient and effective management of the entire storage facility. This includes ensuring that sales targets are met, improving the commercial performance of the company by exploiting opportunities to maximize profitability, increase customer satisfaction and ensure continued business growth. As well as ensuring that Company policies and procedures are being maintained and followed by all personnel.

Typical work activities can be classified into the following categories:

Staff Supervision, Coaching and Development:
Oversight of assistant manager/Sales associates and maintenance personnel and ensuring duties are fulfilled.

Provide effective coaching and assist in developing staff skills.

Sales and Marketing:
Promoting and selling of Apple SelfStorage products and services to inquiring customers, this includes handling customers over the phone or in person, and implementing approved sales techniques;

Following up with prospects consistently to explore every opportunity to rent storage space;

Being close to where the industry is going and monitoring what local competitors are doing Overseeing inventory levels and making key decisions relating to the constant demands of inventory control and management to ensure availability of products

Customer Service:
Ensuring standards for quality, customer service and health and safety are met;

Responding to customers’ complaints and comments;

Payments and Accounts Receivables:
Process payment transactions and complete banking activities as per approved procedures; Collection of rent on due dates and following approved policies and procedures to recover any amounts owing from delinquent customers;

Building Inspection and Maintenance:
Daily site and building inspection to ensure cleanliness, safety and security standards are met;

Take preventative measures to ensure maintenance of the building and report any visible damages.

Safety and Security:

Monitoring activities on site during business hours to ensure safety and security of patrons; Responding to emergency and alarm calls after business hours. The Facility Manager is first on the security call list;

Reporting:
Ensuring that reports are accurate, complete and delivered on time as per the Site Reporting Checklist.

Report any unusual or irregular items to the District Manager.

Organizing documents and keeping records that might be required for Site Audit purposes.

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• Dental care
• Life insurance
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person