Front Desk Administrator

THE CORPORATION OF THE TOWN OF INGERSOLL
Invites applications for the position of

Front Desk Administrator
Permanent Union Full-Time

Located in Oxford County in Southwestern Ontario, Ingersoll offers urban living with small-
town values yet enjoys easy access to larger cities. Surrounded by farms and nature,
Ingersoll is home to a diversity of thriving industries and commercial businesses and is host
to many special events, athletic and recreational amenities, and excellent schools. For more
information on the Town, please visit our website at www.ingersoll.ca.

Position Overview:

Reporting to the Administration and Patron Services Supervisor, the Front Desk Administrator

operates primarily from the main Reception Desk at the Victoria Park Community Centre. This role

involves diverse responsibilities, including managing program registrations, coordinating facility

bookings, and handling bank deposits. Serving as the initial point of contact for VPCC patrons, the

Front Desk Administrator addresses inquiries and guides individuals to the appropriate staff

member. Tasks include, but are not limited to:

Providing outstanding customer service to community center guests and patrons, offering
comprehensive and current information on the center's programs, policies, events, and
activities. Addressing inquiries and processing membership registrations and activity
applications

Performing a number of finance-related tasks including completion Completing bank
deposits, preparing payables for processing by the Treasury Department, coding invoices,
and maintaining accurate records

Maintains inventory of all office supplies, equipment for the department and makes
purchases as having due regard for Town policies

Serving as a cooperative team member for the department's registration
software, assisting in its oversight and providing training on its functionality and
usage to end-users.

Effectively executing tasks related to the department's initiatives, aiding supervisors in
organizing data collection, report writing, and other associated activities.

Recording and circulating staff meeting minutes as required.

Overseeing the scheduling of facility bookings and related contracts.

Advocating for and endorsing the Community Centre, its amenities, programs, and events to
actively involve the public, generate interest and increase participation and membership

Addressing general inquiries related to the department, facilities, and programs, along with

performing additional assigned duties.

Qualifications: Applicants should have relevant and progressive experience. Our ideal applicant
possesses:

Previous administrative experience, preferably obtained in a recreation environment.

Experience processing deposits


Proficiency in managing internal promotional marketing initiatives

Experience with recreation/booking software and an aptitude for working within a
paperless environment across multiple software platforms.

Demonstrated customer service orientation and exceptional interpersonal skills.

Proven proficiency in computing, the operation of office equipment and use of various software

applications.

Wage Information:
Probationary Rate: $28.53 per hour
Job Rate: $29.48 per hour
Benefits and pension in accordance with the Collective Agreement and Town of Ingersoll
policies.
Hours of work: 35 hours per week with schedule from 1:15 pm to 9:15 pm with scheduled break.
Member of CUPE Local 107

To explore this exciting opportunity further, qualified candidates are invited to submit their

application, in confidence, to the attention of the HR Manager by February 1, 2024

Monique Donmoyer

HR Manager

Town of Ingersoll

monique.donmoyer@ingersoll.ca

The Town of Ingersoll is an equal opportunity employer and will make accommodations
available to applicants with disabilities upon request and throughout the entire
recruitment process.

While we appreciate all applications received, only those invited for an interview will be

acknowledged. Personal information submitted is collected under the authority of the

Municipal Freedom of Information and Protection of Privacy Act and will be used to

determine suitability for the position advertised.