Front Desk Agent

Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The successful candidate must possess strong communication skills, a strong sales approach and have the ability to multi-task.

Responsibilities:

• Check-in’s, check-out’s and handling all guest registrations
• Making and modifying reservations
• Hotel Operator and Concierge duties
• Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
• Knowledge of hotel property and surrounding area
• Interact with guest concerns and take action as necessary
• Any other tasks assigned by the Guest Services Supervisor

Requirements:

• Previous working experience with Opera computer system preferred
• Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
• Previous experience in a customer service position
• Ability to work with minimal supervision
• Exceptional computer skills
• Strong communication skills between guests, management and co-workers
• Must be able to work weekdays, weekends and holidays.
• Strong written and verbal communication skills
• Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
• Exceptional conflict resolution skills in order to effectively deal with internal and external customers
• Ability to work with minimal supervision
• Exceptional computer skills
• Strong communication skills between guests, management and co-workers
• Must be able to work weekdays, weekends and holidays.
• Strong written and verbal communication skills
• Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
• Exceptional conflict resolution skills in order to effectively deal with internal and external customers

Job Types: Full-time, Part-time

Salary: $16.55-$17.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you eligible to work in Canada?

Experience:

• Customer service: 1 year (required)

Language:

• English proficiently (required)

Work Location: In person