Front Desk Agent

SEASONAL FRONT DESK AGENT – Skyline Resort, Ennismore, ON

Reporting to the Resort Manager, the Front Desk Agent at Skyline Resort in Ennismore, Ontario. The seasonal Front Desk position will provide customer service and Front Desk administrative support, as well as support the Recreation Coordinator in the execution of larger-scale activities and events for our seasonal residents.

ABOUT PARKBRIDGE:

Parkbridge is where community lives. Together as a team, we share a passionate belief in building exceptional communities and resort destinations.

As a global housing award-winner and Canada’s leading land lease developer and owner-operator, Parkbridge has expertise and a portfolio of properties unparalleled in Canada.

Since 1998, our team has expanded from just a few dedicated employees to more than 1,100 across Canada – and counting!

We believe our employees are the heart of our organization. They are passionate about making a difference for our residents and resort guests. They strive for excellence and authenticity in everything they do. In return, we are committed to ensuring they have a healthy, happy and safe place to come to work every day.

We are the people behind the memories. That is why we proudly say with one voice: “I am Parkbridge.”

As Parkbridge grows, we are always looking to expand our team of staff who are committed to bringing respect, authenticity, and passion to work every day. If you share our commitment to providing excellent service to our communities then this opportunity is for you!

What’s in it for you:

• A career opportunity with a national company that is on the leading edge of its industry

• A great summer position and resume builder for those interested in pursuing a career in recreation, events and even teaching

• An opportunity to showcase your talents and ingenuity by providing exciting recreational opportunities to enhance the summer experience of our guests within the community

• A well-rounded summer position located in the beautiful Ennismore on Lake Chemong

• A chance to work in a unique, dynamic business in a growing market, unlike any other

What you would be doing:

· Greet customers in person or over the phone, process emails in a timely and professional manner

· Answer general questions about the resort and facilities for future customers

· Be knowledgeable about current activities and events happening in the resort for current customers

· Quickly respond to customer concerns by communicating with appropriate resort team (resort manager, maintenance, cleaner, pool attendant, as applicable)

· Assist the Resort Manager with larger events in the Parkbridge Community (Season Opening BBQ, Canada Day Fireworks display, Appreciation dinner)

· Monitor supplies and equipment and report any issues to the Resort Manager

· Other duties as required

What you bring to the table:

· High school diploma or general education degree (GED); or equivalent combination of education and experience

· Previous customer service experience in a retail or hospitality environment considered an asset

· Proficient in Microsoft Office including outlook, excel and word

· Excellent time management and multitasking skills; ability to prioritize tasks with minimal supervision.

· Reliable transportation is essential, public transportation not available for this location

· Weekend work required; occasional evenings required

Job Types: Full-time, Part-time

Salary: From $16.55 per hour

Benefits:

• Company events
• Employee assistance program
• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Retention bonus

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-04-03
Expected start date: 2024-04-01