Front Desk Agent

MUST LIVE IN OR CLOSE TO BRANTFORD, NO INTERNATIONAL APPLICANTS
WE DO NOT SPONSER OR HAVE A VISA PROGRAM

We are currently seeking a dynamic individual to join our team as a Guest Services Agent / Night Auditor.

If you are friendly, motivated with good customer’s skills, we would like to hear from you. Night Auditor/Guest Services Agent will be required to provide guests with exceptional customer’s services in person and over the phone. You will assist guests with a warm welcome and by providing information about the hotel, hotel amenities, local area information, answering any inquiries, handling guest requests and resolving issues.

Responsibilities:

Run audit reports on the system.
Ensure that all transactions and payments are posted and entered accurately in the system.
Prepare daily housekeeping reports.
Make room reservation.
Greet the guest in professional way.
Check in and check out the guest.
Handle cash, credit card & debit card.
Handle guest request.
Solve guest problem.
Assist guest with local area information.
Clean reception area.
Make room reservations.
Room block with special requests.
Prepares guest Keys and key jackets.
Check all credit cards.
Email guests for declined credit cards
Verify accuracy of transactions and completing daily revenue audits.
Oversees and participates in prompt and courteous handling of all guests as necessary including, but not limited to check-in, check-out, telephone and personal inquiries.
Show high sense of confidentiality and discretion in all interactions.
Perform the Nightly Audit

Requirements:

01 year customer services experience.
Excellent interpersonal and communication skills.
Ability to work with numbers.
Comfortable using computer i.e. Microsoft office
Motivated or hard working with exceptional guest service skills.
Must be able to work all 3 shifts (7am-3pm, 3pm-11pm and 11pm-7am)
Must be able to work on weekdays, weekends and holidays.
Fast paced environment, must be able to work under pressure
Ability to stand for long periods of time.
Own reliable transportation.

Job Types: Full-time, Part-time, Permanent

Salary: $17.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Overtime pay

Application question(s):

• Must have reliable transportation

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)

Work Location: In person