Front Desk Agent

Position Overview:
As a Front Desk Agent, you will be the first point of contact for guests, providing a warm welcome and ensuring their overall satisfaction throughout their stay. You will play a crucial role in maintaining the smooth operation of the Front Desk, handling guest inquiries, reservations, check-ins, check-outs, and ensuring a seamless guest experience.

Responsibilities:

Guest Services:

• Greet guests in a friendly and professional manner upon arrival.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to the guests' satisfaction.
• Provide information about hotel facilities, services, and local attractions to guests.
• Maintain a positive attitude and ensure guests feel valued and welcomed at all times.

Reservations and Booking:

• Process guest reservations, ensuring accuracy of all details and special requests.
• Monitor room availability and communicate effectively with other departments to ensure efficient allocation of rooms.
• Upsell hotel amenities and services to guests, maximizing revenue opportunities.
• Maintain knowledge of room rates, packages, and promotions to effectively promote and sell them to guests.

Administrative Duties:

• Perform general administrative tasks such as answering phones, responding to emails, and handling guest correspondence.
• Maintain accurate records of guest information, transactions, and preferences using hotel management software.
• Handle cash and credit card transactions in compliance with hotel policies and procedures.
• Assist in maintaining cleanliness and organization of the Front Desk area.

Team Collaboration:

• Collaborate with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.
• Communicate effectively with colleagues to ensure smooth handovers and continuity of service during shifts.
• Support fellow team members and contribute to a positive work environment.

Qualifications:

• Previous experience in hospitality or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer systems and hotel management software.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.

Job Types: Full-time, Part-time

Salary: $18.25 per hour

Expected hours: No less than 24 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Grand Bend, ON N0M 1T0 (required)

Work Location: In person