Front Desk Agent

Duties

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience.

Responsibilities:

- Greet guests and provide them with a warm welcome

- Check-in and check-out guests efficiently and accurately

- Answer phone calls and respond to guest inquiries

- Assist with reservations and provide information about hotel amenities, services, and local attractions

- Handle guest complaints or concerns with patience and professionalism

- Process payments and maintain accurate records

- Maintain a clean and organized Front Desk area

Skills:

- Excellent customer service skills with a friendly and approachable demeanor

- Strong communication skills, both verbal and written

- Bilingual/multilingual skills are highly desirable

- Proficient in using phone systems and other office equipment

- Knowledge of Front Desk operations in a hotel or hospitality setting is preferred

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in handling guest information

Job Type: Full-time

Salary: $24.55-$26.84 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Whitby, ON L1N 2L1 (required)

Ability to Relocate:

• Whitby, ON L1N 2L1: Relocate before starting work (required)

Work Location: In person