Front Desk Agent

The Quality Inn & Suites is looking for motivated individuals to join our Front Desk Team!

• Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
• Checking- in and checking-out guests according to Travelodge Brand standards
• Registering guests into the computer system
• Verifying reservations, address, and credit card information
• Accepting payment for all guests' accounts both at the time of registration and at checkout
• Departure duties including friendly and efficient checkout of guests
• Issuing keys and controlling safety deposit of the rooms
• Answering guest inquiries in a timely and accurate manner
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
• Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
• Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
• Pre-arrival duties including blocking rooms with respect to special requests
• Clear and concise pass-on communication with all associates coming on to the next shifts.
• Any other duties as assigned by management.

QUALIFICATIONS:

• Excellent interpersonal and communication skills when dealing with guests both internally and externally.
• Demonstrate professional telephone manners.
• Excellent organizational and time management skills and the ability to work under pressure.
• Ability to work independently with minimal supervision as well as cooperatively within a team setting.
• Must provide a high standard of customer service.
• Previous Front Desk experience at least 1 year or more is an asset.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
• Choice Advantage PMS knowledge is an asset.

Job Types: Full-time, Permanent

Salary: From $16.55 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)

Work Location: In person