Front Desk Receptionist

Marda Loop Barber shop is a self-motivated, creative, dynamic business that exceeds the expectations of their loyal customer base with superior customer service. We are looking for a talented and self-driven receptionist who can adapt to a fast paced, team oriented environment.

Our candidate should demonstrate exceptional work ethic through punctuality, enthusiasm and have the ability to establish and continue to strengthen client relations.

Position: Front Desk Manager

Location: 2009 33 Ave SW Calgary, AB

Responsibilities:

Customer Engagement:

• Greet clients with a warm and friendly demeanor, creating a welcoming atmosphere.
• Answer incoming phone calls promptly, addressing inquiries and providing detailed information about services, pricing, and availability.
• Effectively manage and prioritize clientele, ensuring a smooth and professional communication flow.

Appointment Coordination:

• Utilize our appointment booking system to schedule and confirm appointments.
• Maintain a comprehensive understanding of available services and stylists to provide informed recommendations to clients.
• Skillfully manage appointment cancellations or rescheduling requests with a customer-centric approach.

Customer Assistance:

• Proactively assist clients with their grooming needs, including product recommendations and special requests.
• Address customer concerns promptly and diplomatically, ensuring a positive resolution.
• Foster and maintain strong customer relationships through exceptional service.

Phone Etiquette:

• Demonstrate excellent phone etiquette with a professional and articulate communication style.
• Handle customer inquiries, feedback, and concerns with empathy and efficiency.
• Coordinate with the team to ensure accurate and timely communication regarding any changes or updates.

Administrative Tasks:

• Ensure the Front Desk area is organized, clean, and aesthetically pleasing.
• Collaborate with the cleaning staff to maintain the overall cleanliness and presentation of the barber shop.
• Handle payment transactions accurately, providing receipts and transactions.

Qualifications:

Previous experience in a customer-centric role, including phone management.
Exceptional organizational and multitasking skills.
Strong interpersonal and communication abilities.
Proficiency in appointment booking software and general computer skills.
A positive attitude and a passion for delivering outstanding customer experiences.

Benefits:

Competitive hourly rates starting at $15 depending on experience.
Discounts on grooming services and all products.
A supportive and collaborative work environment within a well-established barber shop.

If you are excited about the prospect of being the first point of contact for our valued clients, contributing to the success of our team, and enhancing the overall customer experience, we invite you to apply! Submit your detailed resume along with a cover letter highlighting your relevant experiences to Nick@mardaloopbarber.com

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time, Permanent, Apprenticeship

Salary: From $15.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Every Weekend
• Monday to Friday

Supplemental pay types:

• Commission pay
• Tips

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person