Front Desk Team

FRONT DESK TEAM MEMBER

Join our team as a dynamic Front Desk Team Member, where every guest's journey begins with your welcoming smile!

JOB DUTIES OF FRONT OF HOUSE TEAM MEMBER

· Ensure outstanding customer care at all times

· Maintain a friendly, cheerful and courteous demeanor at all times.

· Knowledgeable about all aspects of Vine Ridge Resort, along with the surrounding area in order to assist in guest inquiries.

· Upon guest arrival, perform walk through of the cottage.

· Check in with guests to ensure all their questions are answered and that the accommodation meets their expectation.

· Answers telephone & in-person inquiries regarding reservations, resort information, sales information as well as owner and guest concerns.

· Contribute in maximizing store revenues

· Adhere to standard operating procedures.

· Help resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Help execute kid’s activities and events

· Scoop ice cream

· Maintain and clean work area

· Performs other duties as assigned, requested or deemed necessary by management.

· Ensures owner’s & guests’ safety by ensuring Covid-19 protocols are adhered to.

· Process and document owner payments as well as owner documents

QUALIFICATIONS

· Good knowledge of customer service

· Ability to work in a team setting

· Proficiency in English (oral and written)

· Solid knowledge of MS Office, particularly Excel and Word

· Excellent communication and people skills

· Able to work in a fast paced environment

· Good organizational and multitasking abilities

· Problem-solving skills

PERKS

Working at Vine Ridge Resort will be challenging, inspiring & rewarding. We place a high priority on our team members, and this is a big part of what sets us apart from other resorts. We will ask you to give us your very best every day, and will challenge you with interesting work, in a collaborative and supportive work environment, with plenty of learning and growth.

· Monthly pizza lunch

· 50% off food items in store & 20% of merchandise

· Vacation rental discount for friends and family at Vine Ridge Resort

· Coffee & tea, water available daily

Job Type: Temporary
Contract length: 4 months

Salary: $17.00-$18.00 per hour

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Expected start date: 2024-04-15