Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country. Norcan is the Western Canada distributor for Bosch Rexroth.
Our E-commerce branch is currently searching for an Inside Sales Representative to join our team. This is a full-time position in the specialty field of hydraulics.
The Inside Sales representative is focused on providing customer service for a broad range of repair and part inquiries, over various industries such as Mining, Forestry, Municipal and Marine.
Qualifications and Experience
- 3+ years experience in a customer service role
- Ideally 2+ years experience within the hydraulics or similar technical industry
- Integrity, vision, professionalism, and passion are key components of this position
- Red Seal Parts Specialist or working towards is an asset
- Ability to follow, with detail, written and verbal instructions
- Strong attendance track record with the ability to get along well with others
- Proficient written and oral communication skills (ability to read and write legibly)
- Knowledge of components and hydraulic systems used in industry and mobile equipment is an asset
- Knowledge of distribution sales principles, methods, practices, and techniques are an asset
- Proven ability to build and maintain lasting relationships with customers
- Exceptional verbal, written and listening communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to work independently as well as in a team environment
- Must be computer literate with knowledge of all standard Microsoft Office programs
Responsibilities:
- Respond to internal and external enquires via phone, e-mail, fax or in person
- Ensure customer service excellence
- Great professional customer service skills, including verbal, written
- Understand our product lines and be willing to learn how to promote them
- Understand the importance of good follow-up and response time to our customers
- Procurement of products for orders
What we offer:
- Competitive compensation and Bonus opportunities
- Health spending account (covers Health, dental and vision care)
- Paid training, tuition reimbursement and opportunities for development
- RRSP with company matching
- Monday – Friday 8am-4:30pm regular schedule
The Position:
- Inside Sales Representative
- Full Time - Permanent position, Mon – Fri
If you are interested in this position, please forward your resume.
Job Types: Full-time, Permanent
Salary: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
We follow provincial COVID-19 guidelines.
Work Location: In person