Medical Office Administrator/ Sleep Assistant

Medical Office Administrator/ Sleep Assistant

Ontario Sleep Care is a brand-new, customer service focused, growing organization with one goal: to set the standard for sleep and CPAP Therapy providers. We need to grow our team of well-educated, experienced and passionate professionals. This is our culture and obsession: not only the drive to be successful but also the desire to treat every individual that walks through our door with the best care and customer service possible; all while maintaining a healthy work-life balance.

Ontario Sleep Care is currently seeking a strong experienced Medical Office Administrator / Sleep Assistant for a Full-Time position working at our new location in Ottawa, ON.

The successful Candidate's duties will be to coordinate with the Diagnostic Testing / Referring Sleep facility; and to provide CPAP therapy equipment as prescribed, providing education and instruction while ensuring the client’s safety at all times. The Candidate will perform all general administrative duties such as bookings, coordinating patients, and completing forms; and be hands-on with referred clients, referral sources, and the funding agent to ensure the highest level of patient care. Advantage if practical experience submitting ADP Funding, setting up CPAP equipment, and managing all aspects of PAP Therapy independently.

Mileage will be paid for required travel away from established home office location.

Responsibilities:

• Greeting customers, answering the phone, booking appointments, sorting mail, sending/receiving faxes, cleaning and preparing room
• Maintaining clients’ files, charting in client records, making reports to physicians, phone reminders, and all administrative duties as assigned
• Facilitating payment by preparation of funding documents, and maintaining knowledge of funding systems
• Initiating CPAP/APAP/BIPAP therapy as prescribed
• Educating clients on the use and knowledge of equipment
• Supporting clients in accomplishing their continued CPAP therapy Treatment Plan through routine follow up calls, evaluating effects of the therapy, and recommending adjustments or modifications to client and, if required, to the attention of the referring physician
• Assisting with ongoing sales of CPAP devices, masks, & supplies for both scheduled appointments and walk-in clients
• Assisting with maintenance of CPAP inventory/trial equipment for the branch; jointly books CPAP appointments and follow up for clients at the location.
• Maintaining quality service by following company standards, policies, and procedures; and addressing customer concerns as they occur
• Coordination flow of information and patient care with the referring Sleep Testing Facility
• Seeking to continuously improve the operation of the office by evaluating processes and workflow and participating in other quality improvement activities.
• Ability to work independently without direct supervision and as part of a team; have strong organizational, communication, and interpersonal skills.

Qualifications:

• Minimum High School Diploma required; preference given to Graduate of a recognized program/bachelor’s degree/diploma in health science or related field.
• Experience with CPAP/APAP/BiPAP setup & follow-up outside of school is an asset.
• Fluency in both Korean and/or Mandarin language is preferred.
• Possesses a current Police Vulnerable Sector Check certificate.
• Provide proof that the applicant is legally authorized to work in Canada.
• Excellent interpersonal communication (verbal and written), organizational, and presentation skills.
• Positive, professional, healthcare-oriented demeanor; passion for patient care within your community
• Detail oriented with the ability to multitask.
• Must have access to reliable transportation and a valid Driver's License
• Ability to lift up to 25 lbs unassisted.
• Strong computer literacy; proficient in in business tools such as Microsoft Office Suite including word, Excel, Outlook
• Flexibility regarding work schedule if required.

WE THANK YOU FOR YOUR INTEREST IN THIS OPPORTUNITY; PLEASE BE ADVISED THAT ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED

Job Types: Full-time, Permanent

Salary: $23.00-$28.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• CPAP/APAP/BiPAP setup: 1 year (required)

Ability to Commute:

• Brampton, ON L6T 3J1 (required)

Ability to Relocate:

• Brampton, ON L6T 3J1: Relocate before starting work (required)

Work Location: In person