- Support the enablement of a governance model and programs to ensure oversight and standardization of initiatives across all Global Digital, Omni and Guest Support portfolios
- Manage and enable a structure and framework to provide consistent taxonomy in how teams define work that ladder up to business goals and priorities
- Coordinate and prepare materials for senior leadership team to assess portfolio health, review risks, and make informed decisions to steer work across portfolios
- Develop tools and deliverables to enable governance and coordination for all portfolio governance and planning programs that span across portfolios
- Build, communicate and execute change management plan and deliverables to stand up and enable Portfolio Governance and Planning function
- Develop, manage and coordinate maintenance of an annual calendar of key events, milestones and deadlines that span across all Global Digital, Omni and Guest Support teams
- Partner with other functional portfolio leaders and technology stakeholders to co-create a one shared governance framework and shared ways of working
- Support the development of a Community of Practice for all program management resources Facilitates delivery of programs/projects that span multiple portfolios and/or include multiple cross-functional partners
- Minimum BA / BS degree from a four-year accredited university in business operations or related field
- Project Management Professional (PMP) certification preferred
- 5+ years of related experience in program management and change management preferably in vertically integrated, global, retail environments
- Experience working with systems and/or with technical teams seen as an asset
- Experience in retail operations and or other relevant field
- Excellent verbal and written communication skills
- Strong interpersonal and cross-functional relationship-building skills
- Ability to drive results independently and collaboratively as a team player
- Action-oriented, entrepreneurial, self-starter and results driven
- Comfortable with ambiguity and is resilience to change
- Passion for developing new ways of working with creativity and flexibility
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.