Project Coordinator - Performance, Quality & Development

POSITION SUMMARY

The Coordinator of Projects provides support for the ongoing development, implementation, monitoring and evaluation of improvement initiatives to develop and deliver on key strategic deliverables and milestones, and are responsible for project management, to support operations to meet legislative, professional practice & customer service requirements, and contribute to an effective, responsive, and accountable Performance, Quality and Development department.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Supports evaluation activities through the development and coordination of data collection, indicators, benchmarks and needed analysis for both internal and external requirements to measure success within programs and initiatives including risk indicators, performance metrics, quality improvement activities, and outcomes.

2. Assist in gathering information for assessments against global standards, e.g. Accreditation Canada and PS Service Review.

3. Coordinate Health and Emergency Services surveys and evaluations, including refinement of survey tools and communication strategy for survey roll out. Through collaboration with Decision Support Coordinators, support data analysis and reporting requirements to identify drivers of success and support the dissemination of findings through report writing.

4. Develop, monitor, and track action planning in response to findings from service evaluations, inspections and audits.

5. Define frameworks for new initiatives e.g. developing Requests for Proposals (RFPs), funding proposals, etc. Seek out, research, and indentify funding and grant opportunities to assist in financing Health & Emergency Services special projects.

6. Conduct the preparation of proposals, business cases, research/analysis/position papers, briefing documents, project status updates, presentations, correspondence, and Committee and Council reports.

7. Write persuasive grant proposals to secure funding, monitor the success of submitted proposed initiatives and grant applications, providing stakeholders with feedback and reporting of outcomes.

8. Manage, implement, and evaluate projects, through using best practice project management methods for project execution and management including project charters; project objectives/parameters; schedule of deliverables; project plans/timelines; project resource requirements; workplans and work breakdown structures.

9. Track finances for approved grant funding including reconciliation of spending, maintenance of budget and analyze feasibility of options.

10. Prepare regular project status reports, and conduct project status meetings with project teams; Identify, negotiate, and resolve project issues; provide regular briefings and updates during project life cycle, make recommendations related to any identified project issues, and ensure the achievement of project outcomes/objectives.

11. Evaluate project outcomes in relation to impacts on system performance and make recommendations for action plans that continuously drive improvement and support adherence to best practices.

12. Support Quality Improvement initiatives through utilizing Lean process improvement tools such as: Root cause analysis, Value Stream Mapping; Plan-do-study-act cycles, time analysis and resource allocation.

13. Collaborate with stakeholders to develop and implement standardized procedures, protocols, and evidence-supported practices, based on project outcomes.

14. Support Health and Emergency Services Management Committees with annual planning and goal setting to ensure projects and initiatives align with HES long-term business goals, and prioritizing projects and initiatives within action plans that aim to improve and / or meet legislative requirements.

15. Research best practices to provide recommendations to support continuous quality improvement to processes and procedures in order to maintain a high standard of care to benefit the residents, staff, families and volunteers.

16. Provide input to the Manager, Performance, Evaluation and Reporting for the Performance, Quality & Development department strategic and business planning, as appropriate.

17. Develop and maintain cooperative and collaborative relationships with internal and external business partners.

18. Participate in and demonstrate an understanding of patient safety principles and practices into all day-to-day activities. Follow all safe work practices and procedures and immediately communicate any activity or action which may constitute a risk to patient safety.

19. Participate in committees as required.

20. Perform other duties as assigned.

21. Work in compliance with the Occupational Health & Safety Act and the Long Term Care Homes Act, and their regulations in performing duties in a safe manner and follows all County of Simcoe Health & Safety policies, procedures and legislation.

22. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act, and the Personal Health Information Protection Act.

CORPORATE COMPETENCIES

Has knowledge of and demonstrated ability in our corporate competencies:

• Acts with the Customer in Mind

• Ensures Accountability

• Continuously Seeks to Improve Work Processes

• Collaborates

• Communicates with Impact

• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• A diploma or degree in Health Sciences, Quality Management, Business Administration or a related field.

• Completed Lean Certification (Green Belt or higher) the Canadian Healthcare Association (CHA) program on continuous quality improvement, the Certified Professional in Healthcare Quality (CPHQ) or an equivalent program preferred.

• Certificate in project management from PMI an asset

• Solid communication skills both written and verbal to interpret legislation, prepare reports, develop policies, and effectively communicate information to the interdisciplinary team. Presentation skills are an asset.

• A working knowledge of computers, their application and related software essential in order to generate necessary reports.

• Organizational skills to prioritize work and ensure deadlines are met.

• Criminal Records Check with Vulnerable Sector Screening that is less than six (6) months old at time of hire.

• As a condition of employment, candidates are required to submit documented results of TB testing, as per Public Health requirements.

EXPERIENCE

• Minimum five (5) years’ experience in healthcare, preferably in Paramedic Services or Long Term Care, including three (3) years’ experience in project management or an equivalent combination of education and experience.

• Demonstrated knowledge and understanding of the demographics and populations at risk, within the County of Simcoe.

• Experience leading project teams.

EFFORT

• Mental effort and concentration required for report and/or grant writing.

WORKING CONDITIONS

• Regular office environment

• Requirement to travel within Simcoe County

• Some communication situations can be difficult

#COSIND

The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.