Receptionist

Job Type:Full-time, permanent

Toronto School of Management (TSoM), is an innovative college offering a broad range of career- focused programs in Business Administration, Hospitality and Tourism and Accounting. Our mandate is to provide a comprehensive and balanced mix of programs and services that support the success of our students in work and life.

Toronto School of Management is seeking a suitably qualified individual to fill a vacancy for a Receptionist/Student Services at our Toronto office. The role provides wide variety of administrative support and coordinate all incoming queries to the appropriate department while ensuring a high level of service delivery. The ideal candidate should be highly organized, detail- oriented, and has excellent interpersonal skills.

Responsibilities

• Meet and greet students at the reception area and provide guidance and advice in an efficient manner.
• Maintain a professional image and demeanor with all students, visitors, employees, management team at all times and maintain a pleasant office environment.
• Answer and direct calls and emails to the appropriate department with an aim to continuously improve the level of services provided.
• Assist in the planning and execution of student engagement activities, orientation, and student graduation.
• Communicate with students’ important information and ongoing updates via phone call, text messages, email, and other communication tools.
• Manage student physical and digital records as per the TSoM policies and practices.
• Utilize the best communication tools and strategies for interacting with students
• Support students with gaining access to the student portal.
• Develop tools and processes that are aimed to continuously improve the service standards and the accuracy of the information provided such as FAQ, Scripts, Student ongoing feedback, and Infographics.
• Provide a broad range of clerical and administrative support to various Departments
• Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties
• Purchase, receive, store, and keep track of the office supplies to ensure that basic office requirements are available
• Liaison with building management, janitorial company, and security guard as deemed necessary
• Manage boardroom bookings and setup meetings

Requirements

Education and Experience

• College diploma or equivalent combination of education and experience
• A minimum of two (2) years reception/administrative experience

Knowledge and Skills

• Excellent telephone manner providing an exceptional customer experience with every interaction
• Excellent written and oral communication skills
• Highly organized and efficient time management
• Ability to multi-task and prioritize
• Superb attention to detail and ability to meet deadlines; good record keeping and filing skills
• Proven ability to take initiative and work well independently
• Proficient with Microsoft Office products (including MS Word, Excel, Outlook, PowerPoint,) and the Internet