Receptionist

About Us:

Safe Space Rehabilitation Centre is a privately operated, inter-professional facility that specializes in the treatment of individuals who have sustained injuries in a motor vehicle accident. We have a team of regulated health care professionals that provide services to our clients in a positive, professional, and welcoming environment and in a client centered approach.

Position Summary:

The receptionist is responsible to ensure the incoming clients’ files and referrals are being addressed, calling and scheduling patients, responding to emails, and billing.

Essential Job Duties/Tasks:

• Review clients’ files and identify what treatments need to be submitted
• Exceptional communication skills
• Organizational proficiency
• empathy and patience
• professional appearance and demenaor
• Collect signatures from patients and submit treatment plan to required insurance companies
• Collect and upload all correspondence to client folder
• Track processes and submissions in excel tracker
• Refer approved treatment plan to department managers
• Communicate with clients and address all questions/concerns in a professional and timely manner
• Administer and manage all client files ensuring all relevant records, paperwork, reports, medical files, etc. are organized and updated in a timely manner
• Fax, scan and administer various reports, OCFs and paperwork as required
• Other asks as assigned

Qualifications

Experience:

• Medical and/or Treatment/rehabilitation clinic administrative experience (MVA clients an asset)
• Knowledge of the SABS including working knowledge of the OCF forms
• Minimum of 1 year in similar position
• Experience reviewing and managing medical files

Education and Certifications:

• University Degree in a related field

Knowledge and Skills:

• Ability to think outside of the box and provide solutions to various matters
• Ability to work in a fast pace and demanding environment
• Ability to work independently and in a team
• Ability to prioritize as well as high proficiency with time management
• Professional, empathetic, and respectful of clients and their circumstances
• Attentive/Active listening skills
• Strong communication skills and effective communication verbally and written
• High attention to detail
• Able to adapt and be flexible to changing landscapes and business
• Efficient in Universal EMR, Administrative Software and web portals/programs
• Strong leadership skills and sound understanding of best management practices
• Reliable and able to meet deadlines and timelines in an efficient approach

Job Type: Full-time

Salary: $18.00-$25.00 per hour

Benefits:

• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (required)

Work Location: In person

Expected start date: 2024-03-04