Receptionist

SUMMARY OF POSITION
High-end condominium building in Westmount committed to providing co-owners with the highest standards of service, support, building safety and property maintenance.
The onsite receptionist is responsible for providing superior front-end customer service at the office while working alongside the onsite Property Manager. In their role as ambassadors of this high-end building, receptionists provide information and assistance for its owners, tenants, visitors and employees in a professional and businesslike manner.
PRINCIPAL RESPONSIBILITIES

• Acts in a courteous and helpful manner.
• Presents him or herself in a professional and businesslike manner.
• Demonstrates characteristics of commitment, trustworthiness, responsibility and dependability.
• Handling incoming calls and emails, assisting co-owner walk-ins and promptly addressing inquiries, providing assistance, and ensuring a positive interaction for all co-owners.
• Keeps the reception area tidy, clean and orderly at all times.
• Complies at all times with the guidelines in the employee handbook.
• Provides assistance and support to the Property Manager, Superintendent and Maintenance staff as required.
• Stays informed of building events and projects in order to provide owners, visitors and contractors with accurate information, as needed.
• Executes all duties with the utmost tact and discretion - no information of any nature, personal or otherwise, is given out about any owner without the consent of the person.
• Providing occasional documents to co-owners, real-estate agents and suppliers.
• Sending communications to co-owners.
• Faxing, copying or scanning documents, filing, etc.

QUALIFICATIONS AND COMPETENCY PROFILE

• Exemplary customer service and firm commitment to achieve high performance standards.
• Maintains a positive and professional attitude at all times.
• Ability to deal with difficult clients in a tactful and diplomatic manner.
• Superior interpersonal communication skills.
• Ability to manage multiple competing demands and to establish priorities.
• Shows thoroughness in the execution of work tasks and is attentive to details.
• Ability to work collaboratively within a team-based work environment.
• Shows autonomy and initiative.
• Highly dependable and trustworthy.

BENEFITS

• Positive and friendly work environment
• Indoor parking
• Paid time off
• Wellness package

Paid time off