Receptionist And Business Development Representative

We are seeking a dynamic and versatile individual to fill the position of a Hybrid Dealership Receptionist and Business Development Representative. This unique role combines the responsibilities of a traditional receptionist with the strategic and proactive aspects of a Business Development Representative. The ideal candidate will be a highly organized, customer-focused professional with excellent communication skills and a keen interest in contributing to the growth and success of our dealership.
Responsibilities:

1. Receptionist Duties:

• Greet and welcome customers, visitors, and clients in a courteous and professional manner.
• Answer and direct incoming calls to the appropriate departments or individuals.
• Manage the reception area, ensuring it is clean, organized, and presentable.
• Assist customers with inquiries and provide basic information about products and services.
• Handle incoming and outgoing mail and packages.

2. Business Development Coordination:

• Enter notes in customer records in our CRM
• Advise clients of vehicle needs and recommendations
• Maintain a timely owner follow-up system
• Generate appointments by making proactive outbound phone calls and proper follow up with customers.
• Work with customers to understand their needs
• Work with customers to answer questions or concerns
• Do reminder and follow up phone calls
• Maintain awareness of factory-recommended maintenance schedules Unsold showroom follow up
• Answer emails and phone calls from customers who have demonstrated an interest in the company's products
• Provide information on and actively promote motor vehicles or promotions
• Schedule appointments with interested buyers for test drives and delivery of vehicles

• High school diploma or equivalent; additional experience in business administration or a related field is a plus.
• Previous experience in a receptionist role and/or Business Development is preferred.
• Strong interpersonal and communication skills.
• Proficient in using Microsoft Office Suite and familiarity with CRM tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Proactive and self-motivated with a keen eye for detail.

• Competitive wage + bonus
• Health and dental insurance
• Retirement savings plan
• Opportunities for professional development and growth

If you are a proactive, customer-focused individual with a passion for Business Development and excellent organizational skills, we invite you to apply for this exciting hybrid role. Join our team and contribute to the success of our dealership as we strive for excellence in customer service and Business expansion.