Address
Form of work
SalaryReceptionist
hybrid
38 East Main Street, Welland, Ontario, Canada, L3B 3W3
full-time . March 19, 2024
38 East Main Street, Welland, Ontario, Canada, L3B 3W3
full-time . March 19, 2024
Description
Billyard Insurance Group is attracting top insurance professionals and providing them with innovative technology, tools, and the support required to compete in the fast-changing insurance landscape. We are a rapidly growing insurance brokerage with over 80 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s Top Brokerages list for the last three years and named one of Canada’s Top Growing Companies on the Globe and Mail’s Report on Business.
Billyard Insurance Group is looking for a Receptionist at our Welland Branch. If you’re an individual with business/office administration experience who possess excellent customer service skills and is interested in a growing career in the insurance industry, this may be the role for you.
What does a Receptionist representative do?
Our Receptionist is primarily responsible for operating the head office telephone and transferring/forwarding calls to the appropriate person. As the customer’s first point of contact, the Receptionist representative is responsible for answering client general inquiries and providing information to the general public. Acting as a liaison, the Receptionist arranges, sends, receives, and sorts head office correspondences with customers, branches, business partners and external vendors.
Here are some of the main tasks you can expect to come across your desk on a regular or periodic basis:
- Collect, sort, distribute & prepare incoming & outgoing mail
- Listen & respond to voicemails, forwarding to other individuals when necessary
- Answer general customer inquiries via telephone or email, forwarding to other individuals when necessary
Does this sound like you?
- Confident with the use of Microsoft Office Suite (i.e., Outlook, Planner, Word, Excel, PowerPoint, SharePoint, etc.)
- Comfortable answering incoming calls, returning voicemails & responding to emails
- Potential to work on multiple projects/tasks simultaneously while prioritizing responsibilities
- Ability to build & maintain relationships through phone & email correspondence
- Potential to monitor & check work or information while demonstrating a concern for all areas involved
- Ability to navigate, evaluate & communicate information online or in a digital format
- Knowledge of office procedures & practices
- Strong attention to detail & customer service skills
- Active listener with excellent oral and written communication skills
Job Requirements:
- Completion of secondary education diploma or equivalent
- Post-Secondary Education in business administration, office administration, or related field is an asset
- 1-2 years’ experience in business/office administration and/or customer service
- Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Planner, SharePoint, etc.)
- Insurance or Financial Services industry experience is an asset
What We Offer
- Opportunity to work for Canada’s fastest organically growing insurance brokerage
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ vacation in year 1, 4 weeks in year 2
- Birthday day off
Our Commitment to Diversity, Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10212.
