Receptionist-Secretary

Work site environment

• Business

Work setting

• General office
• Insurance
• Business sector
• Office

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks
• Type and proofread correspondence, forms and other documents
• Transfer data between software
• Send and receive messages
• Provide general information to clients and the public
• Organize and schedule office work
• Receive and forward telephone or electronic enquiries
• Work on reports from manual or electronic files, inventories and databases
• Process incoming and outgoing mail manually or electronically
• Prepare invoices and bank deposits
• Verify accuracy and completeness of data
• Perform general office duties
• Receive and register documents for data entry
• Order office supplies and maintain inventory
• Enter data according to specified format

Experience and specialization

Filing systems

• Numeric

Type of data entry

• Alpha
• Alpha-numeric

Computer and technology knowledge

• Switchboard 1-25 lines
• Word processing software
• Database software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• MS Windows
• Adobe Photoshop
• Internet

Technical terminology

• Computer-data processing terminology

Area of work experience

• Reports and records
• Invoices
• Correspondence

Type of industry experience

• Automobile and Trucking industry

Area of specialization

• Reports
• Forms and records

Keystrokes per hour

• 10,001 - 12,000 sph

Additional information

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity
• Accurate
• Client focus
• Dependability
• Adaptability
• Efficiency
• Energetic
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Parking available