Receptionist

Job Description

We have a fantastic opportunity for an energetic and charismatic Receptionist who thrives in a fast-paced environment to join our Abbotsford Hyundai team! If you possess previous Reception experience, have excellent customer service skills, work well in a team, and have a positive attitude, we would like to hear from you!

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

The Receptionist is responsible for handling general front office reception and administration duties. The Receptionist greets all guests in a professional, friendly and timely manner, answers phone calls on a multi-line switchboard and directs them to the appropriate departments, handles all customer inquiries, sorts and distributes mail, and places supply orders.

Schedule: Full-Time Monday - Friday 8:30am - 5:00pm,

Wage: $20.00-$22.00 per hour depending on experience

What We Offer:

• Training into a new career path
• Extended Health Care
• Dental
• RRSP
• Employee Assistance Program
• Internal Growth and Skill development programs

Who You Are:

• Minimum of 6 months of previous Reception experience in a fast-paced, high volume environment
• Must have previous experience managing a multi-line switchboard
• Previous automotive experience is an asset but is not required
• Knowledge of administrative and clerical procedures, with a basic knowledge of accounting reconciliations
• Ability to effectively respond to and meet the needs of a diverse client base
• Excellent communication skills and the ability to communicate fluently in English (written and verbal)
• Excellent customer service skills with the desire to exceed expectations
• Computer Skills - MS Office applications, Outlook, Excel
• Excellent interpersonal and relationship-building skills

What Your Day Will Look Like:

• Efficiently help customers (internal and external) with the highest level of service
• Answering and directing all incoming telephone lines on a multi-line switchboard in a timely manner
• Service all showroom facing client inquiries in a prompt and effective fashion
• Continuous effective communication with weekend receptionists on any new updates on duties and internal dealership communication, and programs
• Communicate customer feedback and concerns to all appropriate parties and supervisors
• Perform basic bookkeeping, filing, and clerical duties
• Takes payments for services and product
• The ability to multitask and remain a director of first impressions whilst in a high volume, fast paced environment
• Submit weekly stationary and business cards orders as necessary
• Prepare correspondence and documents as necessary
• Organize catering and assist in dealer related functions, private sales, employee engagement events
• Manage petty cash and receipts, balance and log into spreadsheet
• Manage new and used vehicle stock in process
• Remain abreast on all product knowledge, promotions, and industry trends
• Demonstrate behaviours consistent with the company’s expectations as it pertains to interactions with customers, colleagues and vendors
• Administrative duties as required

Be part of an amazing team that lives their values out loud each day!

Trotman Auto Group is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

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