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SalaryThe Ontario Correctional Institute, Ministry of the Solicitor General, is seeking an individual with strong administrative skills to provide reception, switchboard, and mail services to staff, inmates and the general public.
Effective January 1st, 2024 the salary range for this position is $23.69 to $27.32 per hour in compliance with OPSEU Correctional Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
You can prioritize tasks in a fast-paced environment and complete assigned work within established time frames.
Effective January 1st, 2024 the salary range for this position is $23.69 to $27.32 per hour in compliance with OPSEU Correctional Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
- screen and direct multiple-line telephone switchboard calls to the institution;
- receive visitors, verify identification, and notify appropriate staff member of visitors;
- update/access internal phone/staff list;
- process incoming mail as well as regular and courier outgoing mail;
- maintain the computerized visitors register;
- additional duties as assigned.
How do I qualify?
Administrative Knowledge and Experience
- You have experience with switchboards (i.e. stacking, forwarding and transferring calls to various departments).
- You are familiar with reception processes and practices to greet and direct visitors.
- You understand mailing procedures (i.e. weigh and metering mail, log registered mail, and sort incoming/outgoing mail).
Communication and Interpersonal Skills
- You can screen and direct multiple-line telephone calls, take messages, and page appropriate staff.
- You are able to answer inquiries and receive visitors.
- You have demonstrated professionalism, tact, and courtesy when responding to callers and visitors.
- You have good written communication skills in order to draft memos and other documents.
Computer Skills
- You are proficient with computer software such as word processing in order to prepare various documents.
- You can use database in order to input and retrieve information to respond to inquiries.
- You have demonstrated keyboarding skills in order to provide typing assistance in a timely manner.
Analytical, Problem-Solving, and Reasoning Skills
- You are able to prioritize incoming calls as well as recognize and respond appropriately to unusual calls.
- You can determine what information is authorized to be provided to callers.
- You can ensure calls are directed to correct program area.
- You have experience sorting incoming and outgoing mail (i.e. determine appropriate method of delivery and identify correct destination of incorrectly addressed mail).
Organizational Skills
You can prioritize tasks in a fast-paced environment and complete assigned work within established time frames.Additional Information:
Address:
- 1 English Temporary, duration up to 12 months, 109 Mclaughlin Rd S, PO BOX 1888, Brampton, Central Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS
Compensation Group:
Ontario Public Service Employees Union
Understanding the job ad - definitions
Schedule:3-7
Category:
Administrative and Support Services
Posted on:
Monday, February 19, 2024
Note:
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential. - Effective January 1st, 2024 the salary range for this position is $23.69 to $27.32 per hour in compliance with OPSEU Correctional Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
Employees working in congregate living settings may be required to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine. Furthermore, employees working in congregate living settings may be required to undergo regular rapid antigen testing, regardless of vaccination status, as determined by the Employer.
T-CL-210667/24
