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SalaryCompany: Peninsula Employment Services Limited
Job Title: Senior HR & Employment Relations Advisor
Location: Toronto, ON
Working Days: Monday to Friday
Salary: $80,000 - $85,000
This is an on-site position.
About Us
Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.
The Role of HR & Employment Relations Advisor
The Senior HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.
Day-to-Day Duties and Responsibilities
- To support all clients with quality advice in a productive manner to provide efficient, solution-based advice,
predominantly through call, but occasionally via video conference and email - To receive a variety of calls from clients with HR issues or queries, which can include absence management,
disciplinaries, workplace violence and harassment, terminations, etc. - To provide clients with supporting information/documentation to assist them in implementing the advice/
solutions provided - To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into
account in each case - To be actively involved with on-going training, ensuring that personal knowledge of HR and employment
legislation is kept up to date - To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable
What you Bring to the Team
- CHRP/CHRL designation
- 10+ years of relevant experience
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery
Why work at Peninsula Canada?
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years’ service
Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.
