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Job Description
WHAT IS THE OPPORTUNITY?
As a member of the HR Digital Solutions team, you are responsible for the configuration, on-going development and maintenance of the HR ServiceNow platform (HR Service Delivery). Your contributions will directly impact the experience of over 80,000 RBC employees globally. The role provides deep technical experience in implementing best practice solutions that support ITIL (IT Infrastructure Library) based processes within the organization. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail.
WHAT WILL YOU DO?
Support small to large development or maintenance projects (multiple projects - one application with multiple interfaces and/or third parties).
Provide input into high level and detailed technical specifications for small to medium projects.
Contribute to the on-going design and enhancement of HR ServiceNow to reflect RBC HR's Service Delivery requirements
Apply a design thinking mindset where the user is as the center of the solution
Engage with HR Centres of Expertise, Enterprise Technology teams and other key stakeholders to gather and clarify business requirements, then translate them into system configurations
Assist in prioritizing backlog to ensure the most critical work is being addressed
Assess and communicate risks associated with the change and strategy to mitigate the risks
Impact and influence to ensure stakeholder buy-in and support of the product lifecycle
Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
WHAT DO YOU NEED TO SUCCEED?
Must-have:
3 or more years of ServiceNow experience - preference to development in HR Service Delivery
Knowledge of JavaScript, HTML, AngularJS, XML, HTML, AJAX, CSS, JSON
Document technical solutions, build artifacts and run books as necessary.
Ensure high degree of development standards are adhered to minimize the risk on introducing errors into the production by following the internal SDLC.
Test, analyze, collaborate, and assist with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules.
Load, manipulate and maintain data between ServiceNow and other systems
Understanding of end-to-end HR Service Delivery
Post-secondary diploma or degree in a business-related discipline or equivalent job experience
Ability to interact with business partners at all levels of the organization to collect and document business requirements
Ability to take ownership of duties and work under tight deadlines with multiple competing priorities
Proven change management skillset driving adoption of digital solutions
Experience creating REST/SOAP web services
Nice-to-have:
Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
Demonstrated ability to not only develop in ServiceNow, but to problem solve and troubleshoot to provide user support.
Experience in financial services industry
3-5 years of related Human Resources experience within a corporate HR environment
Agile, Change Management and/or LSS Certification
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Application Development, Application Integrations, Applications Architecture, Database Development, Detail-Oriented, Group Problem Solving, JavaScript, Programming Languages, Software Development Life Cycle (SDLC), System ApplicationsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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