Technical Service Coordinator - Pulp+Paper And Biofuels Laboratory (Jd#240212)

Opportunity: Technical Service Coordinator, Pulp+Paper and Biofuels Laboratory (JD#240212)

Start date: Immediate start possible

Company: Econotech Services Ltd.

Location: Vancouver (Delta), BC

Opportunity:

We have an opportunity for a Technical Service Coordinator to join our Client Services team. Alongside other project managers, you will operate as the primary point of contact for our clients, ensuring seamless communication, organization and delivery of our services. This role is full-time permanent, and based at our Annacis Island, Delta BC facility.

Who We Are:

Econotech is an independent, specialist laboratory operating mainly in the global Pulp & Paper and Biofuel sectors. We work closely with our customers to understand their processes and products, helping them to optimize productivity and quality, and gain a competitive edge. We know the importance of sustainable materials in our world. As a result, we are committed to strengthening the place of renewable fibre and fuel products and helping the Pulp & Paper and Biofuel industries succeed.

As part of the Econotech team, individuals truly can make a difference. We work hard to develop and retain great team members and continually invest in building their capabilities. Our culture is one where we value drive, teamwork, and attention to detail, but also one where people can find a social setting and collective purpose in serving a specialized industrial community.

Role Description:

This customer-facing role is ideally suited to candidates with a firm grasp of chemistry and scientific principles, who prefer applying their knowledge to communication, coordination and technical administration activities outside the wet lab. The primary function is to bridge the space between clients and our technical staff at the bench, with a heavy focus on customer engagement, and opportunity / order management. You will assess client requirements and queries, and connect them with our company-wide capabilities including:

• Process and Product chemistry testing by classic wet chemistry and instrument-based analysis such as GC, HPLC, ICP, Elemental Analysis, and IC
• Pulping and bleaching studies conducted at our Pilot Plant facility
• Microscopy based fibre and contaminant identification
• Physical and Optical pulp properties testing

Your responsibilities will include:

• Build industry-specific application knowledge and connect mill, consultant and supplier clients to our full capabilities. Our core expertise is in chemical, physical and optical analyses of Pulp & Paper and Biofuel process and product materials.
• Receive, log, and distribute shipments of client samples, verifying the content and condition and addressing discrepancies as they arise.
• Create and submit Orders / Samples to the laboratory.
• Monitor incoming and committed workload, and collaborate with lab supervisors to prioritize delivery of results.
• Data checking, reporting and invoicing accurately and within target time-frames; if needed, keep customers informed of changes to delivery timelines.
• Inform and assist our Quality team in resolving customer complaints or concerns with results.
• Work closely with our Sales and Marketing team by organizing or participating in online meetings to understand client’s needs, queries, and follow-up on results for project work.
• Keep up-to-date records of client interactions, project details and communications history in our client management system.

Suited to Candidates with the following Strengths:

• Personal drive and a strong sense of accountability. You can take ownership and have an intuitive sense of where the performance bar needs to be.
• An active contributor and team player. You want to build and share your knowledge and support new initiatives. You’ll assist where you can and won’t hesitate to ask for help.
• A strong grasp of fundamental scientific/ chemistry principles. Completed a bachelor’s degree in a chemistry or similar discipline.
• Previous experience (2+ years) and demonstrated success in a client services or project coordination role in a scientific or laboratory setting (ISO 17025) is highly preferred. Other customer-facing experience is also valuable.
• Though not essential, familiarity with the pulp and paper industry will be an asset for this job.
• Computers aren’t a barrier. Highly proficient in MS Excel and Word, reasonable knowledge in LIMS, and adaptable to software generally.
• Excellent spoken and written communication skills, with an ability to engage people in a positive manner. A drive and ability to engage in the interpersonal dynamics of sales.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities.

Compensation and Benefits:

• Base Salary: $50 - 60k/yr subject to experience and competencies
• Annual Bonus: Typically 5-10% of base depending on company and personal performance.
• Medical and dental benefits are available after a probationary period

Please note: A final step in the hiring process is for candidates to arrange professional reference calls with former supervisors. This position is open only to applicants already residing and legally able to work in Canada on a permanent basis.

To Apply:
Qualified applicants should submit a resume and cover letter highlighting relevant experience, with “JD#240212” in the subject line. We thank all applicants for their interest, and will contact those we believe may be a good fit.

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you currently residing in and legally able to work in Canada on a permanent basis?
• What scientific discipline(s) is you interest and experience most closely associated with? (eg. chemistry, biochemistry, physics, material science, etc.)

Education:

• Bachelor's Degree (preferred)

Experience:

• customer-facing coordination or project management: 2 years (required)

Work Location: In person