Ticketing & Marketing Coordinator

Reports to

Director of Marketing & Ticketing

Summary

The Keystone Centre prides itself on providing the very highest quality facilities with impeccable attention to detail and cleanliness while providing friendly, efficient and accommodating service to its tenants, guests and clients.

The Ticketing and Marketing Coordinator will be responsible for

Ticketing Job Duties

• Opens and/or closes ticket window, as required
• Accurately process ticket orders, payments, and make change
• Sell tickets for regular events, season ticket packages, playoffs and other promotions
• Complete daily sales reports. Accurately reconcile balance sheet of cash, debit/credit sales
• Fills orders for ticket by telephone, handles will-call ticket pick-ups and other related duties as assigned by the Director of Ticketing
• Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer service requests and needs
• Able to work independently and handle most box office questions and related tasks with minimal assistance
• Develop and maintain an ongoing list of groups interested in bulk ticket purchases
• Efficiently and courteously answer questions concerning prices, seating, events and related Box Office questions
• Assists box office attendants, and provides basic training as required
• Be knowledgeable of all upcoming shows, and assist the Director of Ticketing in ensuring all staff are knowledgeable of upcoming shows
• Ensure the Keystone Centre Box Office is kept tidy, and presentable
• Be knowledgeable of the Ticketmaster selling platform, on-line selling platform, and mobile ticketing platform in order to assist customers with all inquiries
• Handling confidential information with discretion and professionalism
• Representing the Keystone Centre in a professional, welcoming, and inclusive manner
• Assist Director of Ticketing with creating monthly staff schedules
• Other duties as assigned by the Director of Ticketing

Marketing Job Duties

• Serve as the social media voice of Keystone Centre, making sure the venue stays current and interactive with fans while promoting events
• Assist in the creation of advertising plans for special events
• Create visuals for both Keystone Centre & Keystone Centre Box Office that relate to shows and to unique circumstances such as annual brand campaigns, concert series, logos for special events, as needed
• Provide graphics and creative support to all internal departments including brand management and creative direction, as needed
• Provide graphics whether large scale collateral or digital artwork to run the day of shows (i.e. signage, posters, banners, etc.), as needed
• Assist with brainstorming / execution of any design or artwork needed for those ideas
• Coordinate photography for trade shots, artist gift documentation and photographing activation around and outside the building
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments).
• Assist in the creation of promotional materials for the Sales department, and ensure marketing and advertising efforts align with their programming deficits.
• Photograph events, and/or coordinate the photography/videography of events held at the Keystone Centre for both archival and promotional purposes.
• Monitor and respond to incoming messages and replies from the Keystone Centre social media accounts.

Other Duties

• Some reception duties required, as needed, including:
• Answering and directing calls and e-mails
• Client intake
• Coordinate incoming and outgoing mail
• Manage office supplies

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person