Visitor Services Counsellor

Job Description:

Hiring for summer 2024!

Looking for an exciting role in the Tourism Industry? Valley Visitor Services is currently looking for seasonal and year-round Visitor Services Counsellors to join our team.

Tourism/Visitor Information Counsellor duties includes identifying a visitor’s needs, offering information and selling tourism products and services. A Tourism/Visitor Information Counsellor is an ambassador to tourism in our province – an extremely important role. If you have a passion to share local knowledge and enjoy working in a fast paced environment, this could be the perfect opportunity for you!

Locations: Radium Hot Springs

Skills and Abilities:

• Excellent communication skills
• Excellent customer service and organizational skills
• Knowledge of attractions, events, tourism products/services
• Team player who is able to work independently
• Computer skills including MS Office
• Outgoing, friendly and welcoming
• Independent self starter who is able to work with little supervision.

Duties & Responsibilities:

• Welcome visitors and determine their needs
• Answer inquiries by phone, in person and email
• Provide accurate information to visitors regarding destination, transportation, accommodations, etc.
• Assist individuals or groups to plan itineraries and travel plans
• Promote tourism products, events and services in the Columbia Valley
• Gather and record statistical information related to each visitor party
• Post and share current information of interest to visitors such as travel alerts, road and weather reports.
• Maintain brochure racks and ensure adequate inventory is always on hand
• Review and support updating of visitor materials as necessary
• Follow all Standard Operating Procedures as outlined for the Visitor Centre
• Other tourism and administrative duties as assigned

On-site training as well as Destination BC Visitor Services training will be provided. Please note your preferred location in your application.

This is a seasonal position beginning in May and ending in September. Start and end dates may change based on the needs of the business or the individual/applicant.

Job Types: Full-time seasonal with opportunity for year-round employment.

Salary: From $17.00 - $19.00 per hour

Job Types: Full-time, Part-time, Seasonal

Salary: $17.00-$19.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person