Address
Form of work
Salaryour VALUES
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
This hybrid position is for those who like variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in sales activities during fall and winter then moving to CUSTOMER SERVICE duties in spring and summer. The successful candidate will be responsible for sales administration tasks such as assisting with client contracts and product questions (fall) and for passenger on the road and post travel support (spring).
Responsibilities:
- Proof client contracts, brochure text and operational procedures
- Load and maintain all applicable Control Sheet data in CCRS
- Respond to queries regarding itineraries, products, and services from clients
- Build relationships with clients
- Provide passenger assistance
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
