CSR (Customer Service Representative)

JOB PURPOSE

Reporting to the Division Manager, the job holder is responsible for continuous communication and collaboration with customers, order taking and order entry activities.

DUTIES & RESPONSIBILITIES

• Interacting with customers via, phone, email and text
• Order taking and order entry, processing invoices and credit notes
• Answering and re-directing incoming phone calls.
• Become a product expert and understand customer needs to provide real, effective solutions, delivering exceptional Customer Service
• Practice a method of order “getting” focusing on outbound calling, as opposed to order “taking”
• Data entry and updating records
• Greeting customers and visitors
• Communicating and co-ordinating with colleagues as necessary
• Other tasks as assigned

QUALIFICATIONS
Education, qualifications, special training & experience required:

• Post secondary education (Diploma or Degree) considered a strong asset
• Minimum 2 years’ Customer Service experience
• Past experience with QuickBooks Desktop Enterprise or alternate ERP system would be an asset

Personality & aptitudes:

• Efficient while maintaining a high degree of accuracy and attention to details
• Exercise exemplary discretion and judgement related to confidential information and conducting him/herself ethically and professionally
• Possess positive and constructive work attitude
• Able to prioritize and handle multiple deadlines in a dynamic environment

Language & communication skills:

• Strong interpersonal and communication skills
• Exceptional relationship building abilities
• Effective conflict resolution skills

Other knowledge & skills:

• Computer proficiency with advanced experience with Microsoft Excel and Office
• Strong organizational skills and ability to work under pressure

Important Note:
Healthy Selections operates when Ontario schools are in session. At times, we close or reduce our staff, during school holidays, breaks (Christmas, March Break, Summer Break) and professional activity days.

Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent, Seasonal

Salary: $20.00-$23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (preferred)

Work Location: In person