Customer Service Administrator

Customer Service Administrator job opening in Toronto, ON
Our client is looking to hire top talent for a Customer Service Administrator job opening in Toronto, ON for approximately 4.5 months or so.  This is a fantastic opportunity for someone with some exposure to insurance / benefits processes or for someone looking to gain experience in that arena that combines your exceptional call center experience and communication skills. There would be training involved but the right fit will be someone with a dynamic and outgoing personality, a calming and professional approach, exceptional communication and employee relations skills and a key eye for detail.  The worksite is located near a Yonge line subway station (2 min walk).
Some of the responsibilities for this Customer Service Administrator job opening in Toronto, ON may include but not be limited to;

• Accepting and responding to a volume of calls and emails with various questions, inquiries, concerns regarding employee benefits, claims etc
• Providing information and educating on coverage, adds/removals, claims, payments and more
• Work with members and others to resolve discrepancies; payment forms, payments themselves etc.
• Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up
• Researching information to ensure accurate details are provided on either side; liaising between employee and provider where required
• Ensure all verification documents, reports are obtained and in the file; follow up where needed
• Preparing and issuing letters for various functions of the role
• Creating copies, filing and keeping documents organized at all times
• Assisting with the adjudication process; coordination and administration-wise
• Various data inputting and processing of information; changes, documentation/notes etc
• Additional related tasks as required.

• At least 1 year of experience of call center experience; asset to those with group insurance or benefits related experience
• Excellent communication skills (both verbal and written)
• Resourceful and strong interpersonal skills
• Strong technical skills in Word, Excel and Outlook and ability to learn new systems with ease
• High level of accuracy, detail and follow through
• A focused and driven independent worker while thriving in a team based environment
• Ability to deal with sensitive and confidential information.