Customer Service Agent

Work setting

• Remote location
• Business sector

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Perform general office duties
• Receive and log complaints
• Receive payments
• Review quotations
• Answer telephone and relay telephone calls and messages
• Professionalism in customer service
• Provide customer service
• Prepare price quotations
• Obtain price quotations from catalogues and suppliers

Experience and specialization

Analytical techniques

• Translation

Computer and technology knowledge

• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Applied statistics and mathematics experience

• Science

Additional information

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)