Company

CommunautoSee more

addressAddressOttawa, ON
type Form of workPermanent | Full-time
salary Salary$20.52 an hour
CategoryCustomer Service

Job description

The role of the Customer Service Agent is to respond effectively and professionally to member inquiries by phone and e-mail and to conduct administrative tasks related to the position.

MAIN RESPONSIBILITIES AND TASKS

Provide high quality Customer Service by advising, informing, and assisting members by phone and email:

  • Create, modify, and cancel reservations
  • Explain the service Communauto offers in order to optimize the applicant's and/or member’s decision
  • Document issues related to the use of vehicles and provide appropriate solutions
  • Support the application process by verifying if the necessary information and documents are present
  • Respond to member’s invoice inquiries

Provide administrative support by using tools that are provided:

  • Allocating member requests and complaints to appropriate staff
  • Identify procedure or system anomalies and propose solutions
  • Analyze and resolve alerts

REQUIREMENTS (Qualification, Experience, Skills)

  • High School Diploma with 3-5 years of experience in Customer Service or;
  • College diploma with 1-2 years of experience in Customer Service
  • Strong spoken and written skills in English
  • Ability to speak and write in French is an asset
  • Computer skills

PERSONAL QUALITIES REQUIRED

  • Strong sense of Customer Service
  • Attention to detail
  • Excellent oral and written communication
  • Well organized and punctual
  • Ability to problem solve
  • Team player

Employee benefits program with discounts on carsharing rates, group benefits program. including dental care, and a pension plan program with employer contributions.

Job Types: Full-time, Permanent

Salary: $20.52 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Work Location: Hybrid remote in Ottawa, ON

Benefits

Dental care
Refer code: 2049590. Communauto - The previous day - 2024-01-21 17:38

Communauto

Ottawa, ON

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