Front Desk Agent

Front Desk Agent
Job Description

Job Description

H&R Block is seeking customer-centric, dynamic individuals for our Front Desk at the New Westminster Uptown office. Positions are seasonal contract for up to 40 hours per week in season. If you are a customer service oriented people-person with an interest in taxation and helping others, then please submit your resume by the March 5th

JOB SUMMARY

The Front Desk associate is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

ESSENTIAL DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE (70%)

• Greets and welcomes each client in a cheerful and professional manner immediately as the client enters the tax office. Quickly determines the client’s service needs and assigns the client to an appropriate associate in the scheduling program.
• Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
• Remains current with other H&R Block products and services in order to provide basic product information to clients. Reads other business publications, as recommended by the District Manager’s instructions. Promotes and provides information on additional tax and financial products, which the company may make available.
• Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested. Transfers calls to available tax associates as necessary to fully respond to inquiries or resolve problems.

CLERICAL (30%)

• Receives and secures cash, cheques, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures. Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
• Schedules client appointments for the office staff. Assembles client folders as required, maintains confidential/sensitive files, and promptly files completed returns. Assists with the maintenance of COD pending and pick-up files.
• Attends required training for the position.
• Maintains proper office appearance and cleanliness. Ensures that workstation is neat and clean at all times and prepares for the following day by ensuring that adequate supplies are on hand.
• Calling client and booking appointments through our client calling campaign
• Other duties as assigned.

QUALIFICATIONS
**

• Excellent verbal and written communications skills as well as phone mannerisms..
• Must have good reading and math skills in order to understand information and effectively explain information to others.
• Previous experience in a customer service environment.
• Ability to add, subtract and provide exact change when exchanging money between the company and the client.
• Ability to operate a computer and applicable software packages.
• Must be willing to work flexible hours.

Please submit your resume before Tuesday March 5th at 12:00 PM. Cover letters are optional.

Job Types: Temporary, Contract

Salary: $18.00-$19.00 per hour

Job Types: Temporary, Contract
Contract length: 2 months

Salary: $18.00-$19.00 per hour

Benefits:

• Store discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Experience:

• administrative assistant: 1 year (preferred)

Work Location: In person

Application deadline: 2024-03-05
Expected start date: 2024-03-10