Front Desk Agent

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area

Skills:
- Excellent phone etiquette and communication skills
- Strong hospitality and customer service skills
- Knowledge of guest services and hotel operations
- Familiarity with Front Desk procedures and systems
- Bilingual or multilingual abilities are a plus
- Proficient in using phone systems and computer software

We are seeking a reliable, friendly, and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to multitask.

If you are passionate about hospitality, have strong customer service skills, and enjoy working in a dynamic environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Full-time

Salary: $16.75-$17.50 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Ability to Commute:

• Kamloops, BC V1S 1N5 (required)

Ability to Relocate:

• Kamloops, BC V1S 1N5: Relocate before starting work (required)

Work Location: In person