Full-Time Facility Manager

About Make Space Storage – Who are we?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company that operates in Canada. We are a national storage company with over 40 locations across all provinces, from British Columbia to Ontario. We have a proven track record in storage operations and offer a wide range of storage solutions to meet your personal or business needs. Our storage options include traditional, portable, and other storage solutions, ensuring that we have something to accommodate all your storage requirements.

Our portfolio will be expanded with the addition of our Trenton locations. These sites offer traditional self-storage and parking spaces for boats and RVs.

Job Description – Who we are looking for to join the team:

We are looking for a Full-Time Facility Manager for our Trenton Self-Storage Facility to join our team. They will be the first point of contact for customers and be responsible for customer service, administration, facility, and yard maintenance. The ideal candidate should possess excellent communication, organizational and computer skills to help grow our business. They should be comfortable working independently and should take the initiative to inspect the facility and the property to ensure that the buildings, customer property, and facilities are in working order and monitored. Overseeing the property's maintenance, including snow removal in the winter and landscaping in the summer, and repairs. The Trenton facility has two sites, with traditional self-storage and parking. The manager will oversee both locations and be required to travel between these sites. They must have a valid driver's license, a clean abstract and a reliable vehicle.

Role & Responsibilities:

Customer Service, Sales & Administration:

• Maintain and build positive customer service with clients, vendors, and service providers.
• Answer the phones, emails, and customer enquiries professionally and courteously.
• Follow up with clients as needed and direct them to the appropriate department if necessary.
• Accounts Receivable, collections and invoicing.
• Be creative in supporting customers with their storage and moving solutions.
• Collaborated with other departments or teams using MS Teams, email, and phone.
• Moving in and out schedules for storage units, cleaning and maintaining units between clients.
• Looking for ways to engage with the community to promote and grow business.

Property Maintenance & Repair:

• Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard, infrastructure, and equipment.
• Seasonal Landscaping includes snow removal, lawn maintenance and driveway maintenance.
• Taking payment from clients and helping with onsite access.
• Drive to the bank or move equipment around the yard.
• Travel between facilities, bank deposits and operate onsite equipment.
• Follow safety and company policies and procedures.
• Coordinate with trades or other third parties for repair and maintenance.
• Perform other duties as required by management.

Qualifications & Requirements:

• Proficient with computers and systems, MS Office, Excel, and Outlook.
• Being able and willing to learn new systems, as well as tech-savvy, is considered an asset.
• Excellent communication skills, both verbal and written.
• Outstanding Customer Service, building rapport with business partners, vendors and clients.
• Problem-solving abilities, looking for solutions.
• Proven ability to work independently and take the initiative.
• Property maintenance experience is considered an asset.
• Ability to multitask, organize and prioritize work requirements.
• Optimistic and positive attitude.
• A Driver’s License (required); abstract will be requested.

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Day shift
• Every Weekend

Application question(s):

• This role will require working either Saturday or Sunday, are you comfortable working on weekends? Please explain.
• Do you have experience managing or maintaining properties? If yes, please explain.
• We are also looking for someone part-time; would you be open to a part-time role?

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person