HF Programs Specialist IC

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Programs Specialist (Individual Conditioning) provides direct leadership in our initiatives to provide a superior experience to our members. Implementing our Member Insight Strategy and using our Membership Involvement Model, the Programs Specialist identifies initiatives to increase Membership on Roll, Retention, Satisfaction, and Philanthropic contributions in the membership plus areas, and assists with a specific project or portion of the department functions.

In this role, you will:

• Conduct fitness and lifestyle appraisals, prescribe exercise routines, and follow up to assist members to achieve their personal fitness goals.
• Organize and administer a case management system, provide individual attention to members.
• Develop, implement, monitor, and evaluate processes and systems impacting the experience of members in the conditioning room and surrounding areas.
• Recruit, coach, and develop a team of individuals that will provide superior service and build relationships with members in the conditioning room and surrounding areas.
• Build relationships with members and seek opportunities to share the YMCA story. Educate members and guests on the YMCA as a Charity.
• Assist the Director in the development and management of departmental budgets and achieve all performance indicators and standards, including those related to MOR, retention, and YMCA Priority Sam standards.
• Deliver Basic Theory and Individual Conditioning Components and assist in the apprenticeship of the YMCA Fitness Leadership Program.
• Provide leadership and support as a member of the Centre's senior staff team. Act as an effective Service Leader and Acting Service Leader as required.
• Participate in task groups, special assignments, and opportunities that further the Association mission, vision, and strategic initiatives, including the Core Service Functional Group.
• Perform other duties as assigned.

You bring:

• Diploma or Degree in Recreation Leadership, Kinesiology, Physical Education, or related field preferred, or equivalent experience.
• Personal Trainer Certification (i.e. CPTN, ACE, etc.).
• Certified Fitness Consultant (CFC) an asset.
• Current Standard First Aid/CPR required.
• Previous experience in the development and implementation of new programs is an asset.
• Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs; ability to encourage, motivate staff and volunteers, acknowledge, and appreciate contributions.
• Proficiency with computer software, including Excel, Outlook, etc.
• Flexibility regarding assigned hours of work, including days, evenings, and weekends.
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers; excellent written communication skills.
• Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.