Human Resources Manager

Hope and Area Transition Society Human Resources Manager

Reports to: Executive Director

Job Location: 400 Park Street

Job Overview

Reporting to the Executive Director, the Manager, Human Resources is responsible for developing and implementing effective, consistent, and legal Human Resources practices grounded in a commitment to equity, diversity, and inclusion. The position oversees all people and culture functions including employee and labour relations, recruitment and selection, training and development, compensation and benefits, performance management, occupational health and safety, and regulation compliance. The Manager, Human Resources works collaboratively across the organization to support employee engagement and optimize service delivery and sustainability.

Organizational Status

Hope & Area Transition Society (HATS) is a non-profit society based in Hope, BC that provides client-centered programs/services to individuals and families. Through a trauma-informed approach, HATS offers housing, advocacy and education to build resiliency, empowerment and inclusion. HATS currently employs over 60 staff members who support its programs and services.

Responsibilities and Duties

HR Operations & Administration:

• Provide advice and represent the organization in complex and sensitive matters regarding labour relations, human rights, accommodation, workplace investigations, settlement negotiations, employee privacy, disability management, and return-to-work
• Oversee the day-to-day operations of the Human Resources department
• Monitor the operational and service delivery requirements of the organization (e.g., staffing/talent levels, opportunities, challenges, etc.) and develop related strategic human resource solutions and services
• Design and implement human resource projects to enhance Human Resources processes, programs, and services
• Develop and modify Human Resources policies and procedures, and advise management in implementing the changes
• Ensure legal compliance with relevant provincial and federal legislation, including WorkSafeBC regulations
• Ensure digital and hard-copy employee records are current, accurate, complete and secure
• Maintain key metrics and provide reports to the Director, Finance & Administration
• Develop and manage the departmental operating budget
• Foster and maintain a safe and respectful work environment for staff, supporting a culture of excellence

Employee & Labour Relations:

• Provide advice and guidance to the senior leadership team and management pertaining to the interpretation and administration of policies, procedures and employee agreements
• Ensure HR policies, procedures and job descriptions are developed, reviewed regularly, and meet legislation requirements, such as the Employment Standards Act and WorkSafeBC
• Guide negotiations and ensure compliance with CSSEA and the union regarding the Collective Agreement, local issues agreement, complaints, or grievances
• Participate in the Joint Occupational Health and Safety Committee
• Monitor employees’ time and attendance, and manage attendance issues including absenteeism, overtime, flextime, leave requests, vacations, etc.

Recruitment & Selection:

• Provide strategic leadership and direction to the senior leadership team and management on the recruitment, selection and onboarding processes for new employees
• Support the selection of qualified candidates through fair and legal processes
• Promote justice, equity, diversity and inclusion in the workforce by removing barriers to employment and providing education to support diverse hiring; ensures managers/supervisors are conducting appropriate onboarding processes

Compensation & Benefits:

• Provide strategic leadership and direction on total compensation strategies to ensure the attraction and retention of quality staff
• Work collaboratively with the senior leadership team to review compensation and benefit programs
• Ensure proper policies, procedures and systems are in place to accurately deliver pay and benefits
• Oversee compensation review and role evaluation processes as required

Training & Development:

• Ensure employees are appropriately trained and aligned with HATS’ mission, principles, values, policies and procedures
• Oversee the development of diverse and creative professional development opportunities that support the employees’ knowledge, skills and competencies
• Grow the organization’s expertise in coaching, feedback and development

Performance Management:

• Develop and implement performance management processes and systems that reflect organizational goals and objectives
• Provide resources and support to the senior leadership team and management in the application of performance management processes

Occupational Health & Safety:

• Develop and implement occupational health and safety policies and procedures
• Provide a strategic analysis of the health and wellness of service providers to ensure employee needs are met and long-term solutions are found
• Assist employees in developing safety training, metrics and health and safety plans
• Build optimal WorkSafeBC relationships and claims management

Qualifications & Skills

• Bachelor’s Degree or equivalent in Human Resources, business administration, organizational leadership, or a related field
• CPHR designation or equivalent is required
• 3 to 5 years of experience providing senior-level Human Resources management
• Non-profit experience is preferred
• Experience leading/working in a unionized environment is required
• Experience in labour relations issues, including recruitment, performance management, and workplace rights
• Experience managing culture change projects and guiding employees through strategic and operational change initiatives
• Working knowledge of HR industry trends, relevant legislation (Human Rights Code, Labour Relations Code, Employment Standards Act, WorkSafeBC, etc.), and compliance requirements
• Strong proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
• High emotional intelligence with the ability to use tact and diplomacy in dealing with sensitive, complex, and confidential situations
• Strong analytical, problem-solving, and decision-making skills
• Strong organizational and time management skills with an attention to detail
• Strong interpersonal, communication, and presentation skills with the ability to professionally connect with and influence a diverse group of individuals
• Strong leadership skills with the ability to lead projects and work with diverse individuals to identify issues, design solutions, and evaluate results
• Willingness to work flexible hours is required
• Valid BC driver’s license and access to a reliable vehicle is required
• Satisfactory completion of a criminal records check with vulnerable populations is required
• An equivalent combination of education, training and experience will be considered

Competencies

• Self-Awareness: The ability to understand one’s own emotions, thoughts, and values and how they influence behavior across contexts. This includes capacities to recognize one’s strengths and limitations with a well-grounded sense of confidence and purpose.
• Self-Management: The ability to manage one’s emotions, thoughts, and behaviors effectively in different situations and to achieve goals and aspirations. This includes the capacities to delay gratification, manage stress, and feel motivation and agency to accomplish personal and collective goals.
• Social Awareness: The ability to understand the perspectives of and empathize with others, including those from diverse backgrounds, cultures, and contexts. This includes the capacities to feel compassion for others, understand broader historical and social norms for behavior in different settings, and recognize family, school, and community resources and supports.
• Relationship Skills: The ability to establish and maintain healthy and supportive relationships and to effectively navigate settings with diverse individuals and groups. This includes the capacities to communicate clearly, listen actively, cooperate, work collaboratively to problem solve and negotiate conflict constructively, navigate settings with differing social and cultural demands and opportunities, provide leadership, and seek or offer help when needed.
• Responsible Decision-Making: The ability to make caring and constructive choices about personal behavior and social interactions across diverse situations. This includes the capacities to consider ethical standards and safety concerns, and to evaluate the benefits and consequences of various actions for personal, social, and collective well-being.

Job Types: Full-time, Permanent

Salary: $40.06-$50.92 per hour

Expected hours: 35 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

If you believe you are the person described above, please send your resume and cover to:

Gerry Dyble (Executive Director)

gerry@hopetransition.org