Medical Office Assistant

ʔakisq̓nuk First Nation (″ʔAFN″) is a member Community of the Ktunaxa Nation. ʔAFN exists for the Community. Externally, we are here to serve the Community, and internally, we are our own Community, comprised of different departments unified by our Vision, Mission, and Values. As a team, through our own roles and departments, the ʔAFN Organization works together to achieve our strategic plan “Our Thinking” and continue to progress and move our community forward.

We are looking for a full-time Medical Office Assistant to join our team. Reporting to the Clinical Lead (RN), this position supports the Health Center team, as well as other ?AFN care professionals by performing a wide variety of clerical and administrative tasks. These include scheduling appointments, word processing, bookkeeping, accounting, photocopying, filing, answering the phone, and written correspondence.

Note: This position is full-time with a set weekly schedule.

The primary responsibilities include:

· Greet patients and visitors to the clinic in a culturally sensitive and welcoming manner and collect and verify demographic information and update records as necessary.

· Assist patients in completing health history and intake forms.

· Prepare examination rooms, set up and maintain medical supplies and equipment for all examinations and procedures; and ensure instruments are cleaned and sterilized.

· Schedule, coordinate, and confirm office appointments, check-ups and physician referrals.

· Responsible for the clinic’s full schedule, including booked, walk-in virtual or home visit appointments, or meetings with physicians and specialists regarding patients.

· Maintain and organize patient medical records in compliance with privacy and confidentiality standards.

· Assist in the digitization and management of electronic health records.

· Processing referral letters, which would include formatting, editing, editing for spelling and grammar, conciseness and accuracy, sending and follow up.

· Perform office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, taking telephone messages, and faxes; answers telephone; and arranges for patient travel, referral tracking, courier pickup and deliveries.

· Responsible for management of patient travel clerical duties.

· Complete and process accurate medical insurance and other claims, medical billing (as per third- party billing guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings.

· Other duties as required.

Qualifications:

· Completion of a Medical Office Assistant Certificate or other health-related field (or additional relevant experience)

· 2 – 4 years of previous relevant experience is required

· Experience working with First Nations / Indigenous communities is an asset

· Knowledge of language, history and culture of the ʔakisqnuk band is an asset

· Ability to act efficiently and effectively in crisis situation

· Strong communication skills, both written, verbal and listening

· Strong customer services skills when working with community members

· NOTE: A criminal check and vulnerable sector search will be conducted on the successful applicant

What we offer:

· Competitive pay ($40,000 to $50,000 per year depending on experience)

· Discretionary office closure between Christmas Day and New Year’s Day, as determined by the Council each year

· Paid annual vacation

· Paid sick days

· Matched RRSP program with employer matching up to 5.5% of the employee’s salary, available after 4 months of service

· Employer-paid Group Benefits which includes Life Insurance, Health and Dental benefits, Employee and Family Assistance Program, Short- and Long-Term Disability, available after 3 months of service

· Live and work in the most beautiful place in British Columbia

Akisqnuk supports a diverse and inclusive work environment and welcomes applications from all qualified applicants. You must be legally entitled to work in Canada. We thank all applicants, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• What is your base salary expectation for this role?

Education:

• Secondary School (preferred)

Experience:

• medical receptionist: 2 years (required)

Ability to Commute:

• Windermere, BC V0B 2L2 (required)

Work Location: In person