Medical Office Assistant

Employment Status Full-time / Part-time

About the clinic:

Our premium dermatology clinic is located in the quiet suburbs of Red Deer area, offers an extensive spectrum of medical and cosmetic services.

We are looking for an experienced, empathetic, and highly productive Medical Office Assistant to provide excellent medical and administrative support to the physician and patients at the clinic by assisting in maintaining strong clinical operational efficiencies. Strong attention to detail and ability to multi-task is a must.

Responsibilities / Requirements will include but are not limited to:

Administrative

• Maintaining efficient general patient flow within the clinic while exhibiting professionalism, empathy, and friendliness.
• Checking patients in at reception area and notifying appropriate doctors of concerns regarding current patient status.
• Assisting in updating patient personal information and creating new patient files within Electronic Medical Record (EMR).
• Ensuring that all patient demographic information is up to date and complete (including name, address, contact phone numbers, Personal Health Number, Next of Kin information).
• Consistently recording pertinent / relevant personal and medical information within the EMR as well as specific dialogue information with patients (via phone or in person).
• Provide clear instruction to patients regarding future appointment dates, follow up medical tests which may include biopsy reports, TB skin tests and bloodwork
• Provide instructions, distribution of forms and/or paperwork required, and/or any special instructions needed for future appointments.
• Arranging special patient bookings regarding tests, specialist appointments, x-rays, etc.
• Must be aware of patient forms required and special preparations needed for procedures and tests performed at the clinic and be able to communicate such information to patients.
• Manage the referral process of booking specialist appointments both in Red Deer and externally.

Medical

• Efficiently filling exam rooms with booked and walk-in patient appointments, prepare patients for exam by the Doctor (ie. remove any necessary clothing when appropriate).
• Properly setting up any surgical or dressing trays required by doctors for patient appointments.
• Effectively collecting personal information and data including patient weights, heights, blood pressure and demographic information as needed.
• If applicable (and as directed / under discretion of attending physician), assists doctors with specific medical procedures such as minor surgeries, dressings, suture or cosmetic skin removals, wart treatments etc.
• Regular cleaning and sterilization of exam rooms and medical equipment. This may also include temporary and emergency cleaning in the patient bathrooms or exam rooms if they are compromised.
• Organization of medication sample cabinet and performs regular checks to ensure samples are not expired.
• Being aware of the laboratory collection and transportation process.
• As required, daily sterilization/reprocessing of medical equipment including proper documentation of sterilization processes.

Education and Personal Requirements

• 2-3 years of experience as a Medical Office Assistant
• Completion of post-secondary training with a focus on medical terminology/processes
• Experience working in a medical, clinical environment.
• Preference for completion of the Medical Office Assistant Program or Unit Clerk Certificate Program from a recognized post-secondary institution.
• Competent in operating electronic medical record (MedAccess EMR an asset)
• Energetic, Empathetic, Friendly
• High level of multi-tasking capacity
• Focused on providing highest quality of patient care
• Collaborative and respectful
• Team-oriented and flexible

What we offer :

• Competitive salary
• Product and services discount
• Friendly and supportive work environment
• Training that will expand your current skill set

Job Types:

• Full-time vs Part-time (Part-time hours: 16-40 per week )
• Salary: $18.00-$21.00 per hour
• Schedule: Monday to Friday + Weekends as needed
• Work Location: In person

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Red Deer, AB: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Language:

• English fluently (required)

Work Location: In person

Expected start date: 2024-05-01