Medical Office Assistant

Medical Office Assistant Job Description

Job Title: Medical Office Assistant

Reports to: Clinic Manager

What you can expect:

Our team is growing, and we want amazing people to help us achieve our mission to deliver integrated, team-based, collaborative health and social care services! We come together with shared values of unparalleled care for patients and community, continuous innovation, teamwork and sustainability. If there is something on the ground, we pick it up. If someone needs help, we step up. If something isn’t right, we speak up. If the solution needs support, we team up. Every day, we show up!

Is this the kind of environment you would like to lead in? Are you a supportive team developer that gets a charge out of helping others grow? If you are the kind of person that likes to share their experience, ask questions, and roll up your sleeves, we would love to meet you!

What you will do:

· Ensure smooth operations of clinic services and delivery.

· Perform a wide variety of clerical and administrative tasks supporting patients, physicians, allied health providers, and the broader clinic team, which can include the following:

· Answer the phone, schedule and confirm medical appointments, greet patients, receive and communicate messages

· Use health software, and other computer applications, to book appointments or prepare reports, invoices, financial statements, letters, case histories and medical records

· Ask patients questions in order to complete intake forms or other documents

· Complete insurance and other claim forms

· Process payments, bank documents, and accounts receivable

· Ensure patient demographics are up to date and accurate

· Set up and maintain records management systems including appropriately classifying and coding electronic, and hardcopy files

· Operate office equipment including voice mail, messaging systems, photocopiers, fax machines, label machines, blood pressure machines, autoclave, and others as required

· Keep examination and all clinic areas clean, orderly, and stocked with supplies

· Use word processing, spreadsheet, database, and presentation software to prepare medical documentation

· Perform other clerical and administrative functions which could include ordering and maintaining an inventory of supplies or other tasks as asked

· Schedule and confirm appointments

· Receive and communicate messages for STEPS team members and patients

· Use a computer to prepare, key in, edit, and proofread medical records, reports, articles, case histories and correspondence from machine dictation, shorthand, and handwritten notes

· Identify and recommend office procedures and routines

· Train other staff in processes, procedures and in using software

· Move patients in and out of examining rooms, clean the room between the patients, and set up simple trays for procedures done in the office

Qualifications and Experience Qualifications

· Relevant education and experience demonstrating significant ability to develop and deliver on the duties and responsibilities of the position.

Skills - Required

· Excellent verbal and written communication, consultative and interpersonal skills, and proven ability to build lasting, positive, productive, collaborative relationships.

· Ability to work independently and within a team, and effectively motivate and influence others.

· Excellent organizational skills with ability to prioritize and manage multiple tasks to meet commitments and deadlines.

· Professional integrity and good judgment to effectively handle sensitive and confidential matters and solve problems or conflict.

· Proficiency in the use of computers: Microsoft Word, Excel, Outlook, PowerPoint, Telus MedAccess and Internet navigation/research.

Working Conditions

· The Medical Office Assistant is required to primarily work in-clinic/office as scheduled at our STEPS Sun Peaks Health Centre.

· The Medical Office Assistant is required to attend team meetings and events as scheduled.

· A valid driver’s license and access to a car is required.

· A cell phone is required.

If you meet most but not all the qualifications, please reach out to us. We want to hear from great people!

Job Types: Part-time, Full-time

Salary: $18.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person