Medical Receptionist

Job Summary

We have an opportunity for a hearing clinic customer care representative to join our team on Salt Spring Island. As an integral member of the team, you will manage the patient process by maintaining patient files, answering telephone calls, scheduling appointments, and implementing cash management requirements. This is a full-time position.

This opportunity is for you if you enjoy:

• working in a fast-paced, customer-oriented environment;
• a relationship-oriented role that allows you to offer ongoing, personalized customer service- being a member of a team of professionals dedicated to making a difference in clients’ lives.

Responsibilities include:

• Manage incoming calls and answer product inquiries.
• Collect and record patient information.
• Maintain an organized schedule and conduct effective phone follow-ups to re-schedule appointments.
• Compile reports and effectively use data entry system.
• Maintain basic knowledge of hearing aid technology, perform basic hearing device cleaning functions.
• Maintain knowledge of assistive listening devices in order to demonstrate and recommend appropriate products.
• Follow established procedures for cash management, clinic supplies, maintenance, and mail handling.

You will be:

• Well-organized, efficient, and able to effectively multi-task;
• Proficient on the computer;
• Previous hearing clinic experience is preferred.

Job Type: Part-time

Salary: $21.00 per hour

Expected hours: 40 per week

Benefits:

• Extended health care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person