Summary
Perform all Office Administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles and Responsibilities
1. Receptionist a. Receive and enter lead calls and job referrals (FNOL) b. Perform excellent customer service c. Receive general phone calls and greet visitors d. Document calls for weekly call log report
2. Dispatch and Pending Follow-Up a. Dispatch lead calls and job referrals b. Track pending lead calls and job referral follow-up c. Analyze dispatch report
3. Schedule Tracking and General Administration a. Coordinate production schedule and monitor logistics b. Coordinate on-call schedule c. Perform general administration
Necessary Experience and Skill Set
two years of business experience Working knowledge of operating a multi-lined telephone Superb customer service, administrative, and verbal and written communication skills Experience in the commercial cleaning and restoration or insurance industry is desired
Job Type: Full-time
Salary: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (required)
- Administrative experience: 1 year (preferred)
Work Location: In person