Optometric Patient Coordinator / Optometric Asssistant

About Midhurst Family Eye Care:

Midhurst Family Eye Care is not just a place for eye health; it's a haven with friendly staff, a serene ambiance, and a commitment to meeting the vision needs of the community. We take pride in providing exceptional eye care services, including specialized expertise in Dry Eye management and Ocular and Medical Aesthetics. Our goal is to create an environment where patients feel welcomed, cared for, and enjoy the benefits of comprehensive eye care. It is a destination for eye health, wellness and beauty.

About you:

Do you love helping people? Are you self motivated and possess a strong work ethic with a desire to learn?

We are currently looking for a friendly, professional and highly motivated person to join our team!

Our Optometric Patient Coordinator will be working closely with the doctor, staff and patients and will require excellent communication and interpersonal skills.

Responsibilities:

As an Optometric Patient Coordinator at Midhurst Family Eye Care, you will play a pivotal role in ensuring a seamless and positive experience for our valued patients. Your responsibilities will include (but not limited to):

• Greeting and welcoming patients with a warm and friendly demeanor.
• Scheduling and confirming appointments for eye examinations, Dry Eye assessments, and Ocular and Medical Aesthetic services.
• Verifying patient insurance information and explaining coverage details.
• Conducting pre-testing, preliminary examinations and auxiliary testing to assist the optometrist.
• Assisting patients in our optical boutique by selecting frames and lenses based on their prescription, style preferences, and aesthetic considerations. We love patients looking their best!
• Assisting with optical tasks such as dispensing, adjustments, repairs, warranties, merchandising and inventory and frame management
• Processing payments for services and products with accuracy.
• Maintaining accurate and confidential patient records, with a focus on Dry Eye management and Ocular and Medical Aesthetic services.
• Providing information on proper eye care practices, promoting the importance of regular eye examinations, and educating patients on Dry Eye management and Ocular Aesthetic options.
• Assist with contact lens training and fittings.
• Maintain cleaning procedures and standards.

Qualifications:

• High school diploma or equivalent
• Additional education in healthcare administration is an asset
• Canadian Optometric Assistant certification is asset
• Previous experience in a customer service or healthcare role, preferably in an optometry setting.
• Familiarity with optometric terminology, Dry Eye management, and Ocular and Medical Aesthetic procedures.
• Strong interpersonal and communication skills.
• Proficiency in appointment scheduling software (electronic medical records) and basic office applications (Google Docs, Sheets etc. Microsoft Office)
• Attention to detail, good time management and organizational skills.
• Ability to multitask working in a fast paced environment
• Maintain cleaning procedures and standards

Why Join Midhurst Family Eye Care:

• Be part of a team dedicated to providing exceptional eye care services, including specialized expertise in Dry Eye and Ocular and Medical Aesthetics.
• Work in a welcoming environment that values both patients and staff.
• Contribute to the vision, health and well-being of the community.
• Opportunities for professional development and growth within the organization.

How to Apply:

If you are passionate about eye care and creating positive patient experiences, particularly in the realms of Dry Eye and Ocular and Medical Aesthetics, we would love to hear from you. Please submit your cover letter and resume to drthompson@mfec.ca . In your cover letter, tell us why you are the perfect fit for the Optometric Patient Coordinator position at Midhurst Family Eye Care.

Midhurst Family Eye Care is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in making a difference in the lives of our patients and fostering a culture of excellence in eye care, including specialized services in Dry Eye and Ocular and Medical Aesthetics!

We thank all interested applicants however only those selected for an interview will be contacted.

Have a great day!

Job Types: Full-time, Part-time

Salary: $20.00-$25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Profit sharing
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Education:

• Secondary School (required)

Language:

• English (required)

Ability to Commute:

• Midhurst, ON L9X 0N9 (required)

Work Location: In person