Patient Care Coordinator

Join Our Dynamic Team as the Next Legendary Patient Care Coordinator!

Are you passionate about making a difference in the hearing care world? Welcome to Arnold Hearing Centres, where your career transcends the ordinary. Here, you'll join a tight-knit, enthusiastic team that values collaboration and community, fostering a familial bond. As a team member, you'll benefit from competitive compensation, well-defined career growth, annual family retreats, comprehensive health, and dental benefits, and much more.

What truly distinguishes us is our unwavering dedication to industry innovation and enhancing lives through improved hearing. In the role of Patient Care Coordinator, you'll experience professional development and play a crucial role in profoundly impacting our patients' lives.

After an impressive 30-year tenure, our esteemed Patient Care Coordinator from the Simcoe office is retiring, leaving behind a significant legacy. We seek a driven, motivated individual to join our growing team and fill these substantial shoes. If you're eager to be part of a dedicated team on a rewarding journey to enhance hearing and committed to our mission of providing exceptional hearing healthcare, then Arnold Hearing Centres is your ideal destination.

Discover Our Story

Welcome to Arnold Hearing Centres, a distinguished and award-winning hearing clinic with a heritage of being an independent, family-owned business since 1950. Presently, we proudly manage six full-time clinics, with a seventh on the horizon, located across Ontario. We serve communities in Guelph, Kitchener, New Hamburg, Elmira, Waterloo, and Simcoe.

At Arnold Hearing Centres, our mission is crystal clear – to provide our patients with the highest quality of complete hearing health care. We are dedicated to ensuring our patients' satisfaction and delight throughout their journey to better hearing. Superior customer service is the cornerstone of our commitment, and we pledge to go above and beyond to exceed their expectations. Join us in our pursuit of excellence in hearing care!

To learn more about us, visit our careers page: https://arnoldhearing.ca/careers/

Your Story

In your role as the initial touchpoint for our patients, it is imperative that you possess a cheerful and self-assured demeanour. We're on the lookout for an individual who is not only courteous and empathetic but also possesses exceptional communication skills. As you welcome every visitor into the office with a friendly face and serve as the engaging, upbeat voice they hear over the phone, your organizational skills and ability to juggle multiple tasks will be put to the test. We pride ourselves on our positive team dynamic and are eager to find someone who can truly thrive within such an environment.

Your Power Skill Set

• Required: High School Diploma. Preference will be given to those with a degree or diploma in a related field.
• Training: Must be able to commute to Kitchener for the initial 4-5 weeks of training at the start of the job.
• Beneficial: Prior experience in customer service.
• DesiredSkills: Organization, detail-orientation, and capacity to handle multiple tasks in a fast-paced setting.
• CommunicationSkills: Must possess strong written and oral communication abilities.
• Problem-Solving: Proficiency in problem-solving is essential.
• Experience: Familiarity with Microsoft Office software.
• Assets: Experience in electronic office management systems.
• Preferred: Knowledge of point-of-sale systems and financial tracking.

Your Role in Our Adventure

• Customer Service – As the initial point of contact you will be the first to develop relationships with our patients and you will help them to see the value of our team by providing them with the most professional assistance. You will be responsible for scheduling and confirming appointments by phone and email, greeting clients as they come into the office, answering client questions, and directing them to the appropriate person to solve any problems.
• Appointments – Using our office management software you will manage all appointments and ensure that the hearing practitioners’ schedules are organized appropriately. You will be able to manage adjustments to schedules when changes must be made. You will be responsible for following up with any social media leads as well as regular follow-ups and booking of new appointments.
• ClinicCleanliness – You will be responsible for making sure that the main reception and waiting area is always kept tidy and you will sanitize all high-touch surfaces and seating regularly.
• ClinicSupplies – You will oversee the monitoring and management of essential office and clinic supplies, placing orders as needed.
• AdministrativeSupport – You will help the hearing practitioners by creating client files, organizing files for appointments as well as assisting with shipping and receiving as necessary.
• AccountingandFinancialDuties – You will manage the processing of all sales, entering them into the office management system, and track the balances of all aged receivables and third-party insurance payments. Your responsibilities will also include handling daily banking duties with point-of-sale machines, regular reporting for bank deposits as needed, and overseeing submissions and tracking of third-party insurance claims.

How We Say Thanks

• Attractive Compensation Package: We provide an initial salary of $40,000, complemented by a quarterly incentive program and opportunities for salary increases.
• Career Growth Opportunities: Experience clear and well-defined career progression within Arnold Hearing Centres, with possibilities for salary increases and promotions.
• Annual Team Getaways: Indulge in yearly retreats designed for relaxation and fun, where work-related obligations are non-existent. Past trips have included destinations like Blue Mountain and Niagara Falls.
• Community Engagement: Participate in charitable events and have the opportunity to give back to the community.
• Extra Holiday Time Off: Enjoy additional, free time off granted between Christmas and New Year's Day.
• Health and Dental Benefits: Receive comprehensive health and dental benefits for enhanced well-being.
• Flexible Time Off: In addition to your paid vacation time, you'll get the benefit of 4 days of flex time to use for sick days, appointments, or other personal needs.
• Dynamic Team Environment: Work with what we believe is one of the best teams in the hearing industry, fostering a supportive and collaborative work environment.

Could you be the Patient Care Coordinator we're looking for?

Ready for a fun and fulfilling adventure at Arnold Hearing Centres? We're seeking a Patient Care Coordinator who shares our passion for Patient Care. This isn't just another job – it's a chance to grow, learn, and become part of our dynamic team. We can't wait to possibly welcome a new superstar to our crew. Excited? So are we!

Apply now, or email your cover letter and resume to chris.arnold@arnoldhearing.ca and let's explore this fantastic opportunity together.

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you able to commute to Kitchener for the initial 4-5 weeks of training at the start of the job?

Language:

• English (required)

Ability to Commute:

• Simcoe, ON N3Y 2J2 (required)

Work Location: In person

Application deadline: 2024-02-29
Expected start date: 2024-03-25