Patient Care Coordinator

MLM Beltone Hearing

EXCELLENT OPPORTUNITY IN HEALTHCARE SECTOR

GREAT LEARNING AND GROWTH OPPORTUNITY

$17-$21 AN HOUR PLUS DYNAMIC MONTHLY BONUS PLAN

INDUSTRY LEADER

PATIENT CARE AND SUPPORT

Job Title: Hearing Care Coordinator

Supervisor: Hearing Care Provider, or Regional Manager

Position Summary

The Hearing Care Coordinator (HCC) is the first point of contact and demonstrates professionalism by

using a patient centered approach of building trust, meeting needs, and delivering solutions through

recognizing the needs and opportunities that exists while coordinating all clinic and patient support

services within their specific clinic location(s). The HCC screens the patient to determine how we can best help them. The HCC responds to questions regarding advertising promotions, learns to recognize

potential “leads” and facilitate smooth patient flow and services to the patient. They support the clinical

and home office staff by serving as the lead resource for office management including scheduling

appointments, handling administrative and financial processing, petty cash, insurance claim processing

and follow-up, inventory tracking, and record-keeping. HCC’s demonstrate excellent Patient Care and

work with the home office marketing team to coordinate events, outreach, and other growth-generating

activities, including the incorporation of telemarketing and patient retention calls as needed.

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Strong computer skills required
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of Patient Care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities

to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.

• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.

Job Type: Part-time

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Office experience: 2 years (required)

Ability to Relocate:

• Iroquois, ON K0E 1K0: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-02-05